Boxergy Ltd

The 4th service since the installation of our Valliant Heatpump system and the 1st using Boxergy. By some margin the most comprehensive service so far. Technician gave the external heatpump a deep clean in addition to a full check of all components and controls. Technician was punctual, professional and polite. Explained what was involved in his approach to servicing. Checked all settings and made efficiency adjustments where required. We have struggled to find a reliable and consistent servicing provider and pleased we found Boxergy. Very highly recommended.

Only one star because from January my heat pump installation is unfinished. This company don't know how setup pump to fully working.Thay sent engineer to check, he recognizes job was done incorrectly .My heater tunk desinfectin system is still no working !!!! I contacted with boxsergy but still waiting .no answer for email.

Back in March I had a PV solar system (9 Panel System & 10.1kWh Battery) installed. Like most people I searched the web for several weeks obtaining information on company web sites, details and reviews. I eventually narrowed it down to two, so I emailed the companies with annotated photos of my roof areas to assist with the installation quote. Both companies returned with a similar quote, but Boxergy’s head office was in Scotland (thought of dealing with a third party if there was any difficulties was not on my agenda) & an extra panel was included in the design. The original quote was 9 panels and 4kWh Battery. (Deals to upgrade to 8kWh and 10kWh batteries) Survey was completed by Robert in a professional manner, and he explained the work details of the proposed installation. One problem I had was finding a place to house the Inverter and battery. (type of house, no cupboards and loft converted) After several emails containing annotated photos and conversations with Siobhan (& the engineering team) on several areas of the house it was finally agreed the system (PV inverter & battery) will have to be installed on the north external wall. With the location of the system agreed, I also requested to upgrade the battery size, Siobhan promptly emailed a revised quote. At the start of the installation, Robert and his team introduced themselves and informed me of what the installation works entailed. The installation went on for a few days as there were other circumstances involved, (Training time I agreed to) and the electrician Darren was not available until the following week. During the installation there were a couple of issues, (cabling/damage to fixings of inverter) but these were dealt with in a professional manner. The only negative issue that I would say is the “Access” part of the quote, I think any third party costs should be itemised (whether it be scaffolding/safety permits etc) not a fixed item, after all the installation and equipment costs are a substantial amount. Since commissioning (31st March) all systems/components have been working perfectly so far and we are very pleased with their performance. Following the installation, my project (as discussed with the team) was to build a cover for the external PV equipment to provide extra protection from the elements, guys job done. (see attached photos) Anyway, I would highly recommend the Boxergy Team (from sales/installation/engineering/commissioning) for all PV Systems.

Cannot speak more highly of the team at Boxergy. From Kirsty and Dan in the office to the installation team, too many to mention but shout out to Jack and Stephen. Excellent installation process of Solar Panels and Air Source Heat Pump the cylinder location externally was a big selling point providing more space internally. Thank you again great job.

Just had our first annual service from Boxergy. Adam was prompt and friendly- all sorted. Very happy with the air source heat pump.