C Brookes Plumbing, Heating & Renewables

George Wallington

last week

Excellent heat pump installation from start to finish. We had an oil boiler that we wanted to replace with a heat pump. Ours is an old house, so we needed real confidence that the system would be designed properly to perform well. From the first conversation we felt we were in safe hands. They carried out a comprehensive heat loss survey and then designed and installed a completely new heating system: heat pump, hot water tank, underfloor heating and new radiators. What impressed us most was how professional the whole team was. The quality of work is excellent, and they worked around our builders’ schedule without any fuss. They also spent a lot of time answering our questions, both while designing the system and again at commissioning, so we understand how everything works. Sam, Joe and Craig were all great. We were particularly impressed by Craig’s technical knowledge of the whole system, which gave us real confidence in the design and the installation. Throughout the project we felt well looked after. I’d recommend them without hesitation and would happily do so to friends and family.

Carl McNeill

last week

Great service and personal. Took a little longer than expected Cheers

Jeffrey Doyle

last week

Had routine service booked. Dale arrived on time and I could track his arrival. Problem with the boiler meant more work than anticipated and needed new heat exchanger. Received a quote that day and went ahead with it.Despite being very busy Dale came back the following day and replaced the part and serviced the boiler. Had follow up message from Caig asking if all was ok. Very friendly service and I have totally confidence in them.

Judy Draper

2 weeks ago

Called C Brooks for an air sourced heat pump annual service, and I had no hot water .I was not happy with company I had used the previous year as I felt they didn't understand heat pumps,Wow Craig came out straight away, and I immediately knew I had the right company, his knowledge of heat pumps amazed me,as he immediately saw I had a small water leak(I hadn't noticed),ordered a new part and got my hot water back on,he also instructed me on how to use the control sensor for future use.A few day later he came back,fitted the part and performed a complete service, checked everything through the system, he then set all the heating and water timing's to come on at the right times throughout the day and night,and also making it as cost effective as possible. He arrived on time left no mess,and was completely professional at all times.If like me you don't completely understand you heat pump , Craig is your man,I would absolutely recommend C J Brooks,plumbing and Heating, as it was great to find a company who actually knew what they were doing.

Harvey Cycles

3 weeks ago

Craig and his team did a great job installing my heat pump and associated work 5 years ago. They continue to service the system every year. I'm very pleased with the work that they do for me.