Cotswold Energy Group Ltd

Very poor after service : Had my ASHP fitted 3 years ago and I have been calling and emailing since mid September to book an annual service. No one returns my calls or emails and I am told that I am on the list to be seen. Still no call back from anyone. If I could go to someone else to get it serviced I would but feel that for warranties to be valid I am stuck with Cotswold. They used to be a very good company, sadly not anymore . Very frustrating.

I had my ASHP fitted a year ago. Whilst the engineers themselves are excellent and I think did a good job, the after sales care is very poor. I received poor advice on the number and size of radiators and returned several as there wasn't sufficient room in the house for them! It was agreed that I would be credited for these against future services but this seems to have been conveniently forgotten so I am now several hundred pounds out of pocket. I will of course pursue this, in court if necessary. I also now believe that I paid far more than average for the system; at the time I trusted the good name of the company but I think was taken advantage of. The previously reasonable customer care department has been outsourced to a call centre with telephone lines mostly engaged and no one with any clue on the end of the phone when you do get through. I do hope that Cotswold Energy read this and other reviews and do something to recover their good name.

Waited three days for a sales person to call me. Was promised on a Friday I would be called. It's now Thursday and still waiting. Very poor. If that's an indication of their level of service then perhaps best to keep away. Such a shame. I had an installation put in last April by them and they were excellent.

Disgustingly poor after care. Error on certificates meant we couldn't register for a solar tarrif for months. 7 months later the issue is still unresolved and contacting anybody is just a case of being passed from pillar to post. 4+weeks between emails with staff who clearly have no clue on solar systems. Avoid !

Cotswold Energy Group recently installed solar panels and replaced old storage heaters and insulation on our property with new efficient models . All the work was done quickly and we were left with a clean house which is warmer and uses less energy. It was a good and efficient service that we were very pleased with and can recommend .