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Claim this listingDurham Gas Services Limited
4.9
164 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Durham Gas Services Limited
Durham Gas Services Limited is an MCS certified air source installer based in Nottinghamshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Nottinghamshire, DN22 7SN
Areas served:
Reviews
4.9
164 Google reviews
Based on verified Google reviews
Adam Mortimer
If anyone else is like I was and wondering if there's got to be more to a service than the British Gas approach, get these guys out one time and it's clear. They're knowledgeable, helpful and will clearly explain things to you. I am absolutely confident that the work was carried out carefully and to a high degree.
Andrea Darlington
We are very happy with everyone we have had contact with in this company, both admin and the engineer. All very friendly, helpful and responsive. The engineer was lovely. We felt very confident with his work, he was efficient, informative and very friendly. We will be using this company from now on, to do the boiler servicing and replacement when the time comes for that.
Lynn Tytherleigh
A fantastic company. Ben gave us great advice about what kind of heating would suit our village hall best. He gave prompt and detailed answers to our questions. His team put in new Smiths commercial high level convector radiators with the minimum disruption and left the hall clean and tidy. The heating now works efficiently, the fans are very quiet, and hall users give us great feedback. We are delighted with our service from Durham.
Roger Moore
We have recently moved into a new house and Durham's have been very helpful in explaining and checking the set up of the several thermostats and controllers. With their help I feel we are now ready to manage the heating for the winter.
John
Great work to remove old boiler/ Pipework and control system and install new boiler with new Phone App control system. Work completed very efficiently, very polite and professional team. Would highly recommend.
Showing 5 of 164 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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