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17 Google reviews
1–2 days
Typical install time
Eco Energy Ltd t/a Eco Energy is an MCS certified air source installer based in Lanarkshire.
Based in Lanarkshire, G41 1EE
Areas served:
2.0
17 Google reviews
Based on verified Google reviews
M OD
Had a cold call from a angry call handler today who began shouting at me when I politely requested to stop calling my (NHS) work phone . Had already made the same request on multiple calls from same company. Unprofessional, rude and ignorant. would get 0 stars if it was possible
Tegan Craig
Don’t put your details in anywhere for a quote. They harass you non stop…. Then scream at you when asked for your details to be removed from their system. AVOID… AWFUL Company.
Mark Mcginty
Avoid company . This company came and looked at my roof , agreed a price , there were a few issues with neighbours but all this was explained and agreed it wouldn't be a problem. Company said job would be complete within a month. Surveyor came a week late , all good. Company took a large deposit and a month passed with no correspondence so I called and called eventually got someone to be told jobs had ran on it would be another month . Again nothing , had to call and call and was told constantly someone would get back to me . Months of hassle . Eventually spoke to someone and was told that the job would need looked at again so someone came and added 2 Grand to the price and they would do it for an extra 1600. By this time I had lost confidence that they were a decent company so asked for a refund , again someone would call me back . Chased them for another 2 weeks phoning every day but no one called back . Eventually got them and it was refunded but asked to speak to a manager and again they would call me back , I'm still waiting . All in over 4 months wasted of my time and stress . So avoid this company if you can .
Hailey Townsend
Rang me several times in one morning. I don’t live in Scotland or anywhere near it, kept calling me holly Mitchell? Vile attitudes on both people I spoke to. One of them screamed down the phone “HELP ME” and then ended the phone call? Have no idea how they’ve got my number but since I’ve opened my eyes this morning I’ve been nothing but harassed by this company.
Sam Hamilton
If I could give zero stars I would. I booked an appointment by phone with this company, they confirmed it by email and insisted that both myself and my partner were present as we both own the property. We rescheduled our work diaries to accommodate this and no one turned up! I emailed them to ask if they were still coming and got a call from a chap who said he had rung my number yesterday and I hadn't called back so he didn't come! He actually said "why did you not return a missed call"? Who rings a random missed call number when no message has been left? I asked him if he was joking and what sort of business plan was this? He said "goodbye, have a nice day" and hung up on me. Absolute joke of a company, complete time wasters, do not use!
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We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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