Gasway Services Ltd

Unfortunately, I had no say in this company coming to my house as they were contracted by my home insurance. Issue 1) the guy 'M' came and seemed less than bothered to be there. He denied seeing water marks are the bottom of my boiler depsite me seeing it and using my torch to show him. It was wild when he said he couldnt see anything 2) on his advice saying "the boiler was fine" we got trace and access to our home with the privilidge of needing to pay £500 excess to do so. Trace and access came and said my AAV valve on my boiler was leaking water, hence the drop in pressure, hence the very clear dried water marks at the bottom of my boiler. Trace and access said it was as clear as day. But the reason why it wasn't clear as day to the gasway engineer is because he never took the top cover from my boiler. Never. Depsite saying he did in his report. The reason I know this is because to get to the top of my boiler, you have to take off my big cabinet lid which he did not do. 3) I called gasway to complain. I was told they would not send the same engineer as I did not trust him. Low and behold, same guy arrived at my door. When I called gasway to ask what on earth he's doing there, they said it's fine as he's being shadowed and wouldn't be touching the boiler. Yes he was. He was touching the boiler. So after being put on hold, it's because the guy he was being shadowed by isn't not oil boiler qualified. It's wild 4) same guy then said the AAV is leaking a bit but that's nornal. No, it's not, I even called Grant who is the manufacture of my boiler and then further installation engineer authorised by Grant who said no that's why it's an air valve, it's for air, not water. I had to call gasway to tell them to leave my house. I will never ever let them come near my home and I will be reporting this further.

Richard has done it again! This time fixing the leak in my boiler. Not only was he polite saying hello, he also asked how I was with a smile as if he meant it, agreeing to wear shoes coverings and didn't need mine as he had his own, taking them off and putting them back on again whenever he needed to leave and return to my property. He listened to what the problem was, investigated and got to work fixing it straight away. He even listened to me drone on with what was in the news, and I know he was as he answered questions! He left my property clean and tidy as he found it. Most importantly he didn't ask to use my toilet, asI hate that. It's a personal space after all. Thanks Richard, for being you!

Outstanding service today, I called due to an issue with the heating, engineer came out same day, good communication, letting me know when he was due to arrive. Adam the engineer was very professional and sorted the fault which was much trickier than anticipated. Thanks again, definitely would recommend.

Richard and Zak were great, fixed boiler which looked like beyond saving. Thank you so much! Richard has been here multiple times now in the past couple of years, it is a very old boiler, and every time he does his job with care and efficiency. Thank you again!

Thank you so much to Richard for not only sorting our annual boiler service but to also notice that our boiler needed major repairs and sort them for us on the day of his visit. We could of gone a week without hot water and heating if he hadn't of been so efficient. Richard was very friendly and helpful and we would definitely recommend him to anyone. Thanks again Richard we really appreciate it.