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Claim this listingHeat Norfolk Ltd
4.2
37 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Heat Norfolk Ltd
Heat Norfolk Ltd is an MCS certified air source and exhaust air installer based in Norfolk. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Norfolk, NR6 5PH
Areas served:
Reviews
4.2
37 Google reviews
Based on verified Google reviews
Joanne Chamberlain
Brilliant service. Just had an experienced plumber from Heat Norfolk fix our problem with water softener resin which had entered our bathroom pipework causing blockages. If you have a plumbing problem ring Heat Norfolk first.
B RS
We were very happy with Heat Norfolk when they installed our new heating system. Really professional and friendly. We are even more impressed with their support when we had an issue one evening and Shane came out to help us very quickly. A realyly great engineer and a real gem of a company. Thank you!
Jonathan Kennedy
So just had your knowledgeable heat pump engineer Aaron Palmer here to Service our Samsung unit and been really helpful sound advice on all aspects of our Heating system and would recommend this company to assist with service and system advice.
Steve Tizzard
We are so grateful. Requested help when our heat pump was playing up and although we were not a current customer help was provided by Aaron. It was great to get an engineer who actually knew what he was doing, he managed to resolve our issues and set up the system in a more efficient way. Would definitely recommend Heat Norfolk.
Melanie Thomson
Aaron from Heat Norfolk was very professional and highly skilled. Finding an engineer who is so knowledgeable about air source heat pumps, and the optimum way to maintain and run one felt like striking gold! We are so grateful and highly recommend Heat Norfolk.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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