Guscott Heating Services

When I called Guscott Heating Services on a Monday, I was anticipating a long wait for a time slot to save me from a broken-down boiler as I wouldn’t be deemed as “vulnerable”. The business has engineers across the county of Kent, not just Medway where they are based, which meant two local engineers were available Friday - what a relief! Joshua and Elliott were delightful when removing my old boiler and replacing it with a new boiler with a 10-year warranty. They worked well as a team and stayed until 17:30 on a Friday evening to ensure I had hot water and heating. Elliott returned the following week to update some pipe work and review the weekends usage to make customised adjustments to improve the efficiency of the boiler. The product is brilliant, the price super competitive, the service impeccable. I highly recommend Guscott Heating Services to you, wherever you are located in Kent.

I cannot recommend Harland Guscott of Guscott Heating Services Ltd highly enough. Just before Christmas my boiler stopped working in my tenanted property. It was condemned by British Gas, leaving me in a very stressful situation. Harland was incredibly responsive and, after (understandably!) gasping at the age of my boiler, he was able to provide two clear quotes simply from photos of the boiler and its fittings. As soon as I accepted the quote, everything moved at an impressive pace. Within just three days of my initial call, engineers were on site fitting a brand-new boiler. What really stood out to me, however, was the exceptional level of organisation and communication throughout the process. His office management system kept me constantly updated with the installation date, engineer details, payments made, and automatic invoicing, which made everything completely stress-free. The aftercare was outstanding, with warranty information sent through almost instantly after installation. From start to finish, the whole experience was seamless, professional, and reassuring. I am genuinely super impressed and would not hesitate to recommend Harland and the team at Guscott Heating to anyone in need of reliable, high-quality service — especially when time is critical.

I only had a gas check, that was ok I thought, but the boiler is very noisy since and though I have asked them to come and deal with the noise any time. They didn't refuse, but didn't come to sort the problrm! I would not recommend them, the attitude is very wrong! Unless somebody enjoys a free early wakeup every morning together with the boiler!

Dan did an excellent job with the annual service of my gas boiler. He was punctual, professional, and very knowledgeable. Everything was explained clearly, and the work was done efficiently and thoroughly. I really appreciate his attention to detail and friendly attitude. I highly recommend Dan to anyone looking for reliable and high-quality service.

We have used Guscott Heating Services for a number of years for annual servicing of the central heating boiler and for improvements or repairs to the system when necessary. They have always been very professional, friendly and reliable ensuring that any job is completed to our satisfaction. The engineers have kept us informed and offered a range of solutions when that is possible. We have no hesitation in recommending them