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Claim this listingHeat Pumps Sussex
5.0
26 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Heat Pumps Sussex
Heat Pumps Sussex is an MCS certified air source installer based in West Sussex. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in West Sussex, RH20 4LA
Areas served:
Reviews
5.0
26 Google reviews
Based on verified Google reviews
Richard Ely
Our original Heat Pump Installer was taken into liquidation shortly after completion of the installation, leaving us with no paperwork or warranty documentation. Ross of Sussex Heat Pumps has happily provided a full service for the system, and checked it for correct operation. He proved to be courteous, knowledgeable about the Daikin system, and most helpful. He identified a serious electrical safety point, and has since corrected this. He is happy to provide emergency help over the winter in the unlikely event that this is needed. His charges for this work were considerably lower than a second company who I approached, and he seemed more technically competent. I would not hesitate to recommend him for any heat pump work.
Paul B
Ross continues to do an amazing job with the service and maintenance of my heat pump. If you want your heat pump fixed by someone who clearly knows more about heat pumps than he does about matching his socks then Ross is your guy!
Isabel Lloyd
SHP have just serviced our Pico ground source heat pump and underfloor heating system. They were very thorough, prompt and polite, and didn't charge an exorbitant fee. I will definitely use them again, and would recommend them to anyone with a domestic or pool heat pump.
Jamie Robertson-Macleod
Great service, Ross really wanted to solve the problems we were having with our new air source heat pump and made great efforts to sort things out which it looks as though he has. One of those rare honest professionals in our view.
Andrew Rodgers
Excellent service from Sussex Heat Pumps! Ross was able to get our heating properly working where many others had failed!
Showing 5 of 26 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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