Heidi Air Conditioning Ltd

Ming Zhang

3 weeks ago

Really happy with our new air conditioning and the service from Heidi. Jack and the other installer were both brilliant — friendly, professional and very considerate. The installation was done really well, and they left everything clean and tidy afterwards. The whole experience was smooth from start to finish, and we’re very pleased with the air conditioning. It was a pleasure dealing with the team. Thank you, Heidi!

Mark Kennedy

4 weeks ago

Professional company. Managed process from order to installation. Installation team excellent.

Timea Ambrus

last month

Trying to book for a quote via email. We sent pictures and measurements as requested ( back in June!!)no response. Then visited their showroom( end of August), spoken to the staff, who asked for the details again, and he mentioned they can't do anything this year but next year should be fine. No worries, resent all the details.2 weeks later, no response still. Called the showroom, eventually received their response too: we reached full capacity, as a result we will not be able to assist you your project! Etc etc We are talking about next year....fully already for next year! Disappointing service, do not bother!

Gus Scott-Exley

2 months ago

I can’t recommend Heidi Air Conditioning highly enough. I initially contacted Michael about having an air conditioning system installed to serve two bedrooms. He responded incredibly quickly, and after a short back-and-forth we worked out the best plan for the installation. Originally, I wanted the unit installed in a location that would have made future servicing much more difficult. They absolutely could have installed it there if I had insisted, but Michael was completely upfront about the potential problems and explained things I simply hadn’t considered. That honesty immediately increased my trust in both him and the company. Rather than simply taking the easiest route to getting the job booked, he genuinely cared about making sure it was done properly for the long term. Once we decided to go ahead, we were given an installation date a little over a month away. Considering the demand for air conditioning, I was incredibly impressed that they could fit us in this side of Christmas! Michael then came out to carry out the site survey. He was professional, personable and thorough, and confirmed that what we wanted to achieve was entirely possible. The day before the agreed installation date, Michael contacted me again to make sure everything was still okay at my end and to confirm everything was ready at theirs. It was a small thing, perhaps, but I found that level of communication extremely reassuring. On the first day of the installation, Jack and Cameron arrived and immediately gave me exactly the same confidence that Michael had. They were friendly and approachable while remaining completely professional, and it was obvious from the beginning that they cared about doing the best possible job rather than simply getting it finished as quickly as possible. I was told the installation would take two days, and it took exactly two days. Everything they said they would do, they did. The bottom line is that you may be able to find somebody who will quote you a lower price than Heidi Air Conditioning, but with something like this, price shouldn’t be the only consideration. There is enormous value in knowing that you are dealing with professionals who care about the quality of their work, communicate properly, turn up when they say they will and stand behind their reputation. A cheaper installation isn’t much of a saving if you later have to pay somebody else to correct a badly installed or half-finished job. If you want air conditioning installed and you want the reassurance of knowing that the people doing it genuinely care about getting it right, speak to Heidi Air Conditioning. From my first conversation with Michael through to the completed installation by Jack and Cameron, the entire experience was excellent. Go with Heidi and know, beyond any doubt, that you’re in capable hands and the job will be done—and done right.