Hewer Facilities Management Ltd.

non genuine practices being observed with this company and not trustworthy. money making machine technique being used. their cowboys maybe told not to fix issue and leave there so they keep charging call out charges. staff is not helpful and rude when you share your frustration that you are paying again and again for same issue which was never fixed. other reviewers complaining and sharing their same bad experience. ill gotten money would not take them anywhere and will end up in a bad ending. come on wake up owners and earn right money and not by blackmailing and ripping off your customers. hire proper technicians and care about your reputation.

Outstanding service and support from Brian and Andy in their recent work for us. They went the extra mile and the Comms and professional approach were welcome as was the standard or the work, fitting, plumbing and install Couldn't recommend more highly.

Serviced my boiler. Boiler hasn't worked since. Without heating for 8 weeks and they want to charge a callout fee to come out and look at it. Boiler still under warranty.

I had my heating installed by Hewer almost 11 years ago and have never had any problems with the company. Touch wood I have never had to have a repair done on it so I can't speak for that service, but from the lads who installed it to the engineers that have serviced it almost every year we have been very happy. I haven't booked a service for the last 2 years so booked one for this year and the engineer has just left. Andy P has been a couple of times before and he did it again today and he is always the same, explains what he has done and what he needs to do, always has the necessary equipment and sheets to put down. Where we haven't had it serviced and because of the type of boiler we had, he explained how another month or so and we may have had to have it repaired and explained how it works and showed us the build up that hadn't been cleaned out due to not having it serviced. All the engineers we have had have always been polite and professional. Very pleased with the service.

Last week I had a new heating system put in with an airflow pump, all new radiators, new tanks. It was installed by your very experienced crew, all done in under 3 days. Then I had the builder in to remove both fireplaces. I cannot praise them enough for their cleanliness and politeness. Even though it is not my property, it belongs to housing association, they did an amazing job.