Home Utility Group Limited t/a Hug Boilers

Do not use this company. They installed a Vaillant boiler for me in2017 and I was told in writing I had 10 years warranty there was a mix up between HUG and Vaillant and I was told HUG hadn’t registered the boiler with them so l only had the standard warranty which had run out. After a problem with the boiler and many phone calls to HUG they eventually sent Vaillant service to look at the issue and it was fixed he then told me that the rear flue was leaking and gave me a yellow at risk warning. I contacted HUG straight away and they said they would get some quotes for the flue after 3days I contacted them again and was told they were still getting prices. It is now a week later and I still haven’t heard a thing from them. I don’t anything about boilers but I think this classifies as an emergency. Very disappointed with this company

Got a new boiler as part my local authorities 'Boiler regeneration scheme' in Barnsley. My boiler logic combi 30kwh boiler was installed by a guy called Tom. He was professional, attentive, respectful and cleaned up after himself and gave me verbal and written instructions as to how to operate the new boiler. I was dreading my house would be turned upside down, but Tom was efficient and the boiler is working perfectly. Thank Tom

Just had a new boiler fitted by Chris.A charming young man - very polite, efficient and explained everything we needed to know.Did the job quickly and cleaned up as well ! Ryan the electrician came to wire things up and was equally as pleasant as Chris.He completed the job and fully explained how things work.Both these men are a credit to the firm and worth thier weight in gold ! Well done HUG !

I've had excellent service from this company. My boiler ceased to function last Tuesday leaving me without heat and hot water. I contacted 3 companies and got 3 wildly varying quotes and time frames for installation of a replacement. Chris from HUG came to see me and he offered not only the most reasonable price but also the best aftercare package e went above and beyond to get my boiler installed today. Alex arrived this morning and he worked hard from early on to complete the job before 2pm leaving my house clean and tidy. Well done all round at HUG and thank you

Never use HUG Boilers!!! --- Please read all reviews from other sites to get an indication of how bad this company is. I am also instructed from my MP to contact Trading Standards regarding the issues stated below. I have encountered numerous problems since having the boiler installed (29 October 2021). List of problems: 1. Rubbish left behind after installation 29 October 2021. 2. Cold Water Tank still not removed since installation 29 October 2021 and numerous phone calls have been made regarding this. 3. Pipe work not fastened strong enough to the boiler, causing leaks. See pictures for clarification.