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Claim this listingKensa Contracting Limited T/ a Kensa
4.8
105 Google reviews
1–2 days
Typical install time
About Kensa Contracting Limited T/ a Kensa
Kensa Contracting Limited T/ a Kensa is an MCS certified air source installer based in Cornwall.
Coverage area
Based in Cornwall, TR4 8RJ
Areas served:
Reviews
4.8
105 Google reviews
Based on verified Google reviews
E Sayers (ES)
Tom was really helpful and patient, talking me through some diagnostic checks over the phone. He also gave me advice for what to do if the warning codes appear again - as a result I feel really supported even though our system is no longer under warranty. Great service - thanks again :)
Fixoheat
Spoke with Tom, at the Kensa Technical Support Team. He was absolutely brilliant. Concise, knowledgeable, professional, accurate, logical, thorough diagnosis provided. Also sent me a link for the replacement parts website. Outstanding service.
Mike Shipperlee
Just a fantastic company, with unparalled after sales service. I purchased a ground source heat pump from Kensa 16 years ago, and the last couple of days I have had a problem with the programmer. Jordan, from their Technical Support Department was happy to spend a couple of hours on the phone with me today patiently talking me through the issues and getting my unit up and running again. What company is prepared to spend time on you these days,16 years after you last gave them a penny? How many would just refer you to an emergency engineer, if that! Kensa really are a first class British engineering success story. Great products and brilliant customer service. If you are thinking heat pump, ground or air source, you must contact them and put them in the mix in my opinion.
Dave Hocking
Kensa were the most Professional company we used throughout our new build, the customer care before, during and after the installation of our ground source heating system was outstanding. Yesterday we had an electrical issue with our 7k compressor unit, I called the Chacewater department and spoke to Tom Morris from Technical support he guided me through the fault finding process on the phone, diagnosed the problem and had the new parts sorted for me to collect in 15mins of our phone call! Top service! I would highly recommend Kensa to anyone!
Old Barn Tregonetha
The Kensa Heat Pump has worked perfectly with no faults for 11 years. Unfortunately the pressure has dropped on the underfloor heating circuits so the heat pump has gone into a fault mode. I emailed Kensa tech support and they responded immediately with a call and advice followed by a helpful email . What amazing first class service. Thank you Kensa.. Highly recommend
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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