L W Haddow Plumbing & Heating Ltd t/a Incorporating Perthshire Biofuels

Excellent service from 1st call to end result. Had an issue with our sink in my store, called L W Haddow's Friday morning, given a PM appointment for monday, plumber turned up late morning and job done in less than an hour.

Good service, guys are very helpful and efficient each time I’ve used their service. Customer service leaves something to be desired - made to feel at fault for not understanding why or how my boiler issue had happened and spoken to quite abruptly by receptionist who was quite negative about the likelihood of getting it fixed. Had similar issues with tone of receptionist last year when I had phoned for another query. Other than that, can’t be faulted.

Once we discovered a leak - L W Haddow provided a very prompt, friendly and professional service they kept us informed every step of the way which was very much appreciated

Lawrence their engineer has provided excellent service to our Rayburn Oil stove, both for a routine service and in the diagnosis and repair of faults

Until our last experience we have always been very happy, however I cannot recommend now. Our boiler required repair, 1st engineer didn't seem to know what was wrong or understand how air source pumps work but said it needed a part and would be in touch by end of week. 5 weeks later still no sign. After several phone calls to the office and always being fobbed off and promised call back etc which never came. Now during this time we had no hot water with a new born baby. 5 weeks later we finally managed to get the normal engineer who is familiar with our system. Appointment arranged, however the original part ordered was wrong. Another week and half waiting and this time correct part. Total time of diagnostics and repair approx 1 full hour. Now to the invoice, 2.5 hours labour, which includes travel time. Mileage charge - 64 miles @ 65p/mile. However, over the 2 visits for the successful repair, engineer was 1 hour total approx. Also on second visit, engineer only travelled from another house in our estate. 2 minutes travel. The invoice was renegotiated slightly but I feel the milage charge was still wildly wrong /chancing. I understand the 1 hour minimum charge per visit. But charges where never explained at beginning. To conclude it felt like there was a complete lack of ownership or interest by the office and company However Darren the engineer who did manage to fix fault is great.10/10. Be sure to ask for him otherwise I wouldn't waste your time. Ps I have spent enough discussing this issue with your office so please don't offer that as a response. Kind regards.