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Lacey Heating Ltd

MCS Certified BUS Registered
5 Mead Business Centre, Mead Lane, Hertford, Hertfordshire, SG13 7BJ
Air Source specialistBUS grant eligible197 reviewsServes 1 regions

5.0

197 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Lacey Heating Ltd

Lacey Heating Ltd is an MCS certified air source installer based in Hertfordshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Hertfordshire, SG13 7BJ

Areas served:

South East

Reviews

5.0

197 Google reviews

Based on verified Google reviews

A

Andrew Biggs

2 weeks ago

Lacey Heating are superb. We’ve used the team for several years and they’ve always delivered excellent work. They’re professional, knowledgeable, and dependable. Most recently, Tony helped us out of hours, when they were closed, with a historic issue, and without him we would have been without water for several days, with young children at home. To me, the two things that matter most with a plumber are simple: 1) you trust them to do the job properly, and 2) you know they’ll be there when you’re in trouble. Lacey Heating excel at both. Highly recommended.

H

Hannah Halford

2 weeks ago

I had water coming through kitchen ceiling, Tony quickly identified the cause and rectified the issue. Later on I had a new boiler installed which comes with a 10 year warranty. Everything was fairly priced, great responsive service, helpful office staff and knowledgable and very friendly plumbers. Very clean and tidy too which is always appreciated! Seamless service, thanks all for your help.

S

Shone

3 months ago

Legends Tony visited to assess a new boiler install on the Thursday, it’s a period property which comes with unique difficulties. On learning my current boiler was out, he made moves to help me out and had his team over the next morning. Jake and Luke were bang on time in the morning and the whole team were a pleasure to host from assessment to finish. Was honestly made up with the whole process. The install was very tidy and they even connected to my Nest thermostat. True Gems, fully recommend.

L

Linda Clark

a month ago

Lacey Heating refurbished my bathroom - swapped my bath for a walk-in shower, changed the lighting, fitted a new cabinet and basin, plastered the ceiling, tiled the walls and installed a fan. The team of Luke and Matt did a completely fabulous job. They always turned up on time, always left everything tidy, dealt with any hiccups quickly and professionally, made sure I was informed throughout and talked me clearly through any decisions I needed to make. I would have them work in the house again without hesitation and would very happily recommend them.

G

Grace

a month ago

I would highly recommend the Lacey heating team. I received such fast and friendly replies via email from Lucy and Jayne. I had a new tap installed and the engineers were so professional and friendly, answering any questions I had with such patience. Thank you so much to Paul for this especially. I will be using them time and time again, thank you so much team.

Showing 5 of 197 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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