Nigel Smith Plumbing and Heating Contractors (lincoln) Limited

E What an excellent team. They've serviced my boiler & solar panel hot water system. They also came out at very short notice to solve an issue that occurred when I was having my kitchen fitted. They repositioned a condensate pipe, capping off the old one, so that the base units didn't have to be altered. They also capped off the old quick connection gas cooker fitting, again so the base unit didn't need to be altered. I can't thank them , or praise them enough. Great, friendly, reliable, professional, & speedy service.

I have just had a bathroom updated. They were amazing from start to finish. Mick helped me choose exactly what I wanted and never faltered despite me changing my mind a number of times. He also kept me well within my budget. Jacob fitted my new shower and units. What a great job he did. He answered any questions I had and put my mind at rest that everything was as I wanted it. Excellent work from everyone who helped get me what I asked for. Thank you so much for the professionalism you showed. I would definitely use you again and would recommend Nigel Smith Plumbing to anyone looking to update/replace their bathroom

My mum ( pensioner) has asked me to give a review to Jacob who came to replace her shower. He had various problems and lots of running around as the job wasn't straight forward. She wants to say a big thank you as nothing was to much trouble for him. His customer service was outstanding. Thank you from me for looking after her.

I’m sure there are those who have had good experiences of Nigel Smith. However, I am not one of those customers. Nigel Smith were responsible for completing all plumbing in my new build home 10 years ago. Within the first year we experienced a major flood caused by a faulty part being fitted. This resulted in new carpets having to be put down in multiple rooms. 4 years later the pipe attaching the condensate pipe was discovered to be fitted in correctly causing a leak which came through the ceiling. Last year another leak appeared due the condensate waste pipe not being installed correctly to the joists. Their own engineer who came to carry out the repair informed that the original installation did not meet the correct specifications and the problem would happen again. When attempting to contact and discuss this with Nigel Smith their communication was some of the worst I have ever experienced, failing to return calls and emails. I have been chasing them for 5 months to resolve the matter. If you are buying a new build home which has used Nigel Smith I recommend double checking their work or avoiding the home completely.

Nigel Smith have decided to leave me without Hot water & Hearing for 10 months as my property is a new build under warranty so no other company can touch it till that runs out; I have no clue as to why? Apparently I was “rude” because I said “You can’t come when my daughters here as she has severe Autism and doesn’t like people in the house she doesn’t know;” I don’t understand how that rude but now I’ve had no hot water or heating for 5 weeks; My house is under Longhurst and I’ve asked if I can higher a company myself as the house is under warranty but they just put the phone down when I say that so contacting Solictors in the morning; Not good, the lad that came last was lovely, we had a laugh and on his way he went so not sure why all of a sudden my saying to the previous workman that my daughters autistic results in them leaving me without water or heating for 10 months;