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Claim this listingNorth East Insulation Services Ltd
4.3
61 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About North East Insulation Services Ltd
North East Insulation Services Ltd is an MCS certified air source installer based in Tyne and Wear. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Tyne and Wear, SR6 0AN
Areas served:
Reviews
4.3
61 Google reviews
Based on verified Google reviews
Julie Pickard
Fabulous service. I called Richard on Monday for a quote to top up my loft insulation. It was fitted on Thursday. The house was left spotless. Thanks so much Richard and team 😀
John Butters
Fantastic customer service until it's been fitted! Don't reply to emails! Fitted hive hub between pipes under boiler( clearly states in instruction to not install within a meter of boiler or near metal pipes) so hive doesn't work due to no signal! So I have to go into garage to turn on or off. Not ideal for someone disabled. They don't brother replying to emails so have no intention of fixing the problem!
Steven Hope
We've just had some work done. Two guys came out and were absolutely spot on Great workmanship, tidy and polite. Top marks
Keaton Peart
Little tramp pulled into our estate because he hit something prior, so was checking the van. Once checked, chucked a can out the window and drove over it. See photo
Paul Husband
I’m having work done at this very second, Window vents completed by Henry, excellent job cleaned up, Good Lad, this is a good set of lads doing this work on my Home, explain everything to you, good company quality workmen comes with a quality Company. I’m recovering from Cancer so a very big Help. Following day, boiler installation, Dan, Owen, Will, turned up and worked all morning, again Excellent work. Big Thank You
Showing 5 of 61 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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