Project Heating Solutions Limited

DO NOT let this company have anything to do with a re roof. Directors do not take ownership of the work and do not reply to emails or return phone calls. Sub standard work by roofing contractors. Work completed end of July took till November to get Building Regulations Completion Certificate. End of November and the roof has started leaking so having to get a qualified roofer in to sort the problem. Offer from PHS ltd for their roofer to come and sort flashing around chimney but does not accept the other issues reported to them. Will not provide a guarantee which is standard for a new roof of at least 10years.. Threatened by Jamie Boggis (Director) to remove this post before they will come back. If they can not offer guarantee then what is the point? Separate contracts for the new roof and solar system were written by PHS Ltd and invoices for the new roof and solar system were paid to PHS Ltd yet they are denying any responsibility for the roof and trying to make us work directly with the roofer. Causing unbelievable stress for us thinking we had done the right thing for it to go like this. Wish we had never heard of PHS Ltd

The engineers are hard workers and are as tidy as they can be. The workmanship is very good. The system they put in is very quiet. I was a little disappointed in the hand over, not fully understanding how our new system worked. Things like the water heater is totally independent of the heating. How to set up the timer for the heating. The engineers were too eager to leave, before the electrician had fully completed his job. So they never tested the system. We had a water leak in the cabinet, luckily the electrician fixed it. The radiator in the living room didn’t heat up. They didn’t come back until nearly a week later, they had not turned something on. I am pleased with my heating, now I have all the information on it that I need. It’s frustrating when you invest in something like this, and you feel that you have made the wrong decision. So I would have given 5 stars, but the handover and the speed or lack of it to fix the radiator, spoiled it. The customer service engineer who came out after, was brilliant

The most unprofessional installation ever seen!!! Wrong size radiators, holes in walls, leaking radiator and sent out electrician to fix leak. electrical wire conductors left exposed in proximity of children, wall filler tread into carpet! Too many too list. Highly do not recommend using there services

We had a really excellent experience with this company. Jo the sales rep came round to see us and explained everything in detail about how it would be done and how long it would take. We then signed to let Russ come and do a survey of our property which takes about 2 hours, everything was explained the why’s and the how’s and if we needed any radiators upgrading. We the proceeded with the fitting of the equipment approximately a week later. The guys that came to do the fitting were absolutely top notch jo and the boys not forgetting Martin the sparky were a real pleasure and would have no hesitation in inviting any of the back into our home. The office staff are really helpful and any questions you have they will answer. The ladies I myself have spoken to have been really polite and understanding with my questions etc, help is only a phone call away and I can’t thank all of them enough for our new heating system which is working perfectly. If you are thinking of replacing an old boiler I would highly recommend this company to fit a new heat source pump. Best thing we have done as we no longer have gas fitted to our home. Just an update as we have had the system for a few months now. What a difference. Our home is always at 20 degrees. We have constant hot water and it is no more than the gas bill we used to pay, in-fact it is slightly lower than what we used to pay for our gas. So all in all a good decision and I would highly recommend it.

Great Service and installation work, (completed in a day!) however, some of their engineer staff are not so friendly, refused to talk with my wife! Also, the scaffolding company they used were unhelpful and damaged quite a few roof tiles! ( This is still being resolved!!)