Robert Heath Heating Limited

How to start some of they engineers are good lads but others are rude, now to the boiler 20 plus visits for the same fault F.75, replaced all parts up to three times at what point would you think it's domething else NO can only be the boiler. Now not only do they turn up out of the blue when you have other things to do they will call you the day before to say sorry but we are not coming out tomorrow now when you take the day off now for no reason. All they say is sorry after 3 MONTHS and it's still going into F.75 because they can't look deeper the to the problem. The photo's are from over the last 3 month's

Not happy with fitter at all as he seemed very slap dash and left tools scattered throughout our hallway and kitchen. We only moved into the property 2 weeks ago and the whole building was freshly painted. As you can see from the attached pictures, the fitter has left dirty hand marks everywhere. My wife and I are very unhappy with this and expect this to be rectified. I understand the electrician Lee will be attending our property tomorrow to finish off and remove various dead cabling and he seemed surprised that the fitter Paul Taylor had finished the install and was not attending our property today. Please see attached pics of grubby hand marks everywhere.

Well, what can I say about your plumber? Very friendly, very polite, very professional. All the mess he made, he cleaned up. Even though I offered to do it. He said, no, I made the mess, I gotta clean it up. Yep. Well, impressed with Robert Heath? Very impressed. And would recommend them to anyone.

The engineer was pleasant, however, he opened a valve to bleed the heating system and appears to have left it open. We went away for a couple of days immediately after he left, didn’t check what he’d done and returned two day later to a flooded bedroom with water pouring out of a pipe coupling in the airing cupboard.

Robert Heath have attended my home 5 times to rectify the fact we have no controllable heating or hot water. It's been nearly 4 weeks of boiling water for baths and to wash up or take cold showers in winter. Despite several attempts to explain that the water outlet on the Samsung air source heat pump control panel needs to be at at least 50 degrees, it remains at between 30 and 35 degrees. It also begs the question, is Legionella Bacteria growing in the water supply. They claimed the Switchee control panel was interfering with the air source supply and disconnected it, leaving an open box and broken wire cover. Disconnection did nothing to alleviate the problem. Very poor service. UPDATE: Today, an engineer from Daikin ( - part of Robert Heath) attended and resolved the problem! He was very helpful, explained exactly what the problem was and even set my thermostat on timer (which is NOT user friendly). I'm sorry I didn't ask his name because I would like to have mentioned him in my review. My family and I are very grateful to him for restoring hot water and heat. He really knew his stuff and was very polite! It's just a shame it took so long to resolve.