Heat Geek Installations Limited

Our heatpump and new radiators were installed nearly 9 months ago. Darren, our local installer, has been hugely helpful and the backroom stuff from Heat Geek has all gone well. A few very minor issues which have been easily resolved. We've now had a winter including some proper cold. We've not been cold - and our house is 1894 Victorian semi. It works!

The process from start to finish has been fantastic. From the moment I made contact I was confident that I would get a really good proposal. I already was keen on Valliant heat pumps and seeing the efficiency achieved in use meant I was confident in the whole heat geek approved process. The paperwork needed was clear and very promptly dealt with. The proposal was turned around quite quickly once I had decided on a preferred design. Nick has been brilliant speaking to me before the survey, spending time explaining things and generally being on top of things. He was up front with what delays and how long the heating and hot water would be off for. The installation team as a whole worked wonders and dealt with a tight space and hiccups and managed to finish on time. Nick was calm and patient when we asked questions and asked if we were happy with radiator placements before installing them. I cannot fault the process and we are happy with the install so far. We had an issue after the install from one of the sub contractors but this was quickly rectified and amends made with great customer service. This has been the only issue otherwise it would have been fantastic for all aspects

Great process, great people & great result. The initial Heat Geek process was simple and efficient with all relevant information provided through their online portal. The few queries I had for Heat Geek to deal with (rather than the installer) were handled very efficiently. The installation process was easy to initiate and handled very efficiently. The home inspection and assessment was carried out by Nick of Duo Heating supported by IT tools from Heat Geek, providing a formal installation quote very quickly following the visit. The installation itself involved significant work and was carried out as advised beforehand, with no major surprises. The team were well organised, pleasant and informative, and cleaned up thoroughly after themselves every day. The system has worked perfectly since it was installed, and we are very happy with it.

I went with HeatGeek for my ASHP, after watching lots of Adam's YouTube videos and being interested in green tech. Really liked his systemic approach, keen to "think differently" and right-size a system for your house. Was really impressed with the whole process, from beginning to end they kept me informed and my local heat geek was excellent. The install went fine, the installer was tidy and showed me everything as well as was happy to answer my questions/support me. The system installed has been super efficient, house is constantly a set temperature which is lovely. Took me a while to get the settings right, but they offered lots of support if I needed it. Was so impressed with them, that I used them again for an ASHP with my mother's property several months later with a different installer.. where we had a similarly excellent experience. Nothing but positive things to say. They aren't the cheapest, but I believe the heating, install, experience etc was well worth it.

We have been very pleased with both the installers and the installation itself. From the initial survey, which was both thorough and informative, to the performance of the heat pump throughout the winter. We were delighted by the installer’s professional and efficient installation and their dealings with a couple of minor issues after completion. We were kept informed of the process and the installation requirements at all times and no work was carried out without our prior consent. The heat pump itself has proved itself very effective and has met all the predicted performance levels. We have been greatly reassured by Heat Geeks approach to the project and their continual monitoring and updates on the progress. We highly recommend them and their services.