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Claim this listingRoland Hill (parsonby) Limited
3.4
18 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Roland Hill (parsonby) Limited
Roland Hill (parsonby) Limited is an MCS certified air source installer based in Cumbria. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Cumbria, CA7 2BD
Areas served:
Reviews
3.4
18 Google reviews
Based on verified Google reviews
Ian Warner
We chose RH for the design and installation for the significant upgrade to our heating/hot water system, to make it more sustainable. We were very impressed right from the initial consult, through to the final installation, and the post installation support has been truly excellent. The upgrades included, an 8Kw ASHP, a solar array, plus battery storage, all spliced in to existing under floor heating and oil boiler. The new system is now so efficient we hardly use any oil at all. Highly recommend them.
Nicholas Horn
Following a lightning strike, we needed a new heat pump, immersion heater and full electrical check. Work carried out quickly and efficiently. Everyone friendly and helpful, as has always been our experience with this company. Would recommend
Melanie Williams
Don't expect any after-sales service from this company. A piece of the staircase they installed broke, and they wouldn't send me the drawings to organise the replacement despite four phone calls and an email. Avoid.
Murray Brown
Had a heat pump installed after sales service appalling
John Simpson
Dangerous driver cut up badly, can't recommend using this company on that basis alone.
Showing 5 of 18 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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