Sutton Plumbing Ltd

George installed a new boiler system for us but a few months later we developed a leak on the cylinder. As George was unable to attend we got a different plumber out to have a look. He was shocked to see that the heat expansion tank (installed by George) had been piped in completely the wrong place, what he advised was a very basic error and the likely cause of the leak. We asked George to come and give us is assessment, but on 2 occasions he failed to show up at the agreed time, with no communication. He then started ignoring my messages/ calls and in subsequent emails became defensive, telling us it was not his responsibility. We ultimately had to pay another plumber to come and rectify George’s mistakes and are pursuing legal action to try and reclaim some of the costs. I’m sure George can handle basic plumbing tasks but I wouldn’t trust him with anything important.

George did a great job, was reasonable, and was available quickly.

George is aan excellent plumber, professional and polite. Could not fault his workmanship, clean, conscientious no time wasting. Gave me a quote and stuck with it. Would recommend him without hesitation.

George and his colleagues have installed a water heater and put in new pipes for me when a gas leak was detected. They are conscientious about the high standard of the work they carry out and safety issues. Also, they are careful to clean up afterwards. Highly recommended.

The technician solved our boiler problem. However, the company charges 640£ in total for fixing the boiler within 30 minutes (just replacing a small pressure valve solved it). The 640£ charge includes two 69£ call-out (with the first call-out did nothing and second call-out is the technician), 298£ for technician working an hour, 49£ for a small valve replacement, plus 10% administration fee (what the hell is that?) and 20% VAT, which ends up as (2 * 69 + 298 + 49) * 110% * 120% = 640£. The company did not explain clearly these charges before fixing and refused to explain clearly these charges after fixing. The company insist the customer paying 640£ without explanation and give no respect to the customer with completely ignorant attitude. The technician only works half an hour which is 149£, but the company insists the technician works 1 hour because they start to count from the technician leaves the company which means even the traffic time spent is counted into the time. The company is making use of all ways to bring extra charge to the customer. So please pay attention, sincerely.