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Compare other installers£7,500
BUS grant amount
About The Fuel Effect
The Fuel Effect is a air source heat pump installer based in Tunbridge Wells, Kent. MCS number NAP-13152 is on record; check its current status before booking. It is one of 74 installer listings in Kent, and one of 62 recorded as registered for the Boiler Upgrade Scheme. Confirm current registration with Ofgem before relying on the grant. Homeowners rate it 4.4 out of 5 from 46 Google reviews. It covers North West, North East and London and 9 more areas.
How The Fuel Effect compares in Kent
74
Installer listings in Kent
62 registered for BUS
This installer is one of them
#16 of 58
by Google review count among reviewed installers
Other installer listings in and around Tunbridge Wells
- Harrington Heating and Plumbing Ltd. · Tunbridge Wells4.7 (24)BUS
- Saxon Eco Energy · Tunbridge Wellsno reviewsBUS
- SDP Plumbing and Heating Limited · Canterbury4.9 (322)BUS
- Guscott Heating Services · Chatham4.9 (168)BUS
- Sungod Solar Ltd t/a SGS Energy · Ramsgate4.8 (116)BUS
Business details
Coverage area
Based in Kent, TN1 1UE
Areas served:
Reviews
4.4
46 Google reviews
Based on verified Google reviews
Heat pump installed 2 years ago. Excellent job from Peter and Jack. Has been functioning very well. So pleased got company to install Solar Panels and Battery system. Had a few issues with roofing but agreed on a service of heat pump in recompense but no official receipt. Now wish for them to perform 2nd annual service but contact via phone, email and text have received no response. Bit worried about lack of after sales service.
Very efficient, friendly, professional and helpful team. Installation performed on time. Heat pump working as promised. Highly recommend the Fuel Effect.
2nd Update: Peter is not responding to my email or calls to their office. They agreed to pay for my ceilings but now almost 3 years on still havent paid for then. Im going to contact my insurance company to tey and get this repaired. UPDATE: After posting this review Peter contacted me and siad he would get this done. But now a few months have gone by and he still hasn't sorted things out. Im going to have to goto the MCS to get these fixed. Peter from the fuel effect installed our ASHP in 2019. It been working fine until one morning on the 10th March 2023 at about 3am my wife woke me up saying there water leaking in the loft. I rushing into the loft and quickly realised that was was a massive Leake form the water tank which was installed with the ashp. It was leaking boiling hot water into my loft, I quickly grabbed a plastic storage container and used it to catch some of the boiler water. It left like a steam room in my lift. I turned off the mains water in my kitchen and that stopped the water. I contacted Peter at the fuel effect explaining the dangerous situation with their installation and he got an engineer there the next day. The engineer who came over quickly realised the tank wasn't installed correctly and the presure release value should have a copper pipe connected to it going into a tundish and then connected to the overflow pipe. He correct the issue and apologies for that fact this should have never happend. At the time Peter said they would pay for the repairs to my bedroom ceiling and my corridor ceiling as both had damp stains and started to crack. A few weeks past and the ashp was working correctly, I got a decorator in to quote the ceiling repairs and I emailed Peter and Craig the quote. A few months later I eventually got confirmation from Peter that they would pay for the costs. It has now been 1 year 9months later and I still haven't had the payment to repair my ceilings. I was waiting for this payment so I can proceed with the works with the decorator. I have called the office number and also emailed Peter and Craig multiple times since they agreed to pay for the works and no one has responded to my emails. I would not recommend this company to anyone anymore. They incorrectly installed my new water tank with the ashp and this could have been very dangerous as the water was over 90C as stated on the Presure release values specs. I have now reported this company to the MCS and I'm waiting for their response. I have given them plenty of time to pay for the damages caused, but they just don't care.
Excellent, thorough, friendly service from Jack as always, taking the time to clearly explain answers to questions we had.
Great service from The Fuel Effect! Very professional and a pleasure to work with. I highly recommend!
Showing the 5 most recent of 46. Reviews from Google. Read them on Google
Frequently asked questions
How can I check The Fuel Effect's MCS certification?
Our record lists MCS number NAP-13152. Check the current status and the heat pump technology covered on the official MCS installer register before agreeing work.
Can The Fuel Effect claim the Boiler Upgrade Scheme grant for me?
Yes. The Fuel Effect is registered with Ofgem for the Boiler Upgrade Scheme, so it can apply on your behalf and take the grant off your quote. You do not apply yourself. 62 of the 74 installers listed in Kent are registered.
What types of heat pump does The Fuel Effect install?
The Fuel Effect installs air source heat pumps. Air source is the most common choice for UK homes because it needs only an outdoor unit and no groundworks.
Which areas does The Fuel Effect cover?
The Fuel Effect lists North West, North East, London, East Midlands, West Midlands, East of England, South East, South West, Yorkshire, Scotland, Wales and Northern Ireland as its coverage area. Most installers will travel 25 to 50 miles from base, so it is worth asking if you are just outside.
How is The Fuel Effect rated?
The Fuel Effect has a 4.4 out of 5 rating from 46 Google reviews, which makes it the 16th most-reviewed of the 58 installers in Kent with reviews. Read the most recent reviews above, and ask for references from installations of your house type.
How do I get a quote from The Fuel Effect?
This listing is unclaimed, so we do not publish its contact details. Compare other installers nearby and check each firm's own contact route. Compare quotes where contact is available: other listings in Kent include Harrington Heating and Plumbing Ltd., Saxon Eco Energy and SDP Plumbing and Heating Limited. Check each firm's current certification and service area.
Boiler Upgrade Scheme
£7,500
off an eligible heat pump, or £9,000 for qualifying off-gas-grid oil/LPG replacements with an air-to-water or ground-source system
A currently registered installer applies on your behalf for an eligible project. Confirm this firm's status and the applicable grant before accepting a quote.
On a lower income and in England? The council-run Warm Homes: Local Grant can pay for the work in full instead.
Compare every UK heat pump grant →Wondering whether you qualify for a grant? Check the current property, fuel, technology and installer rules before relying on any amount. Compare every UK heat pump grant.
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