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Claim this listingTotal NRG Ltd
5.0
24 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Total NRG Ltd
Total NRG Ltd is an MCS certified air source installer based in Staffordshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Staffordshire, ST11 9RD
Areas served:
Reviews
5.0
24 Google reviews
Based on verified Google reviews
Sarah Babb
Cannot recommend Total NRG enough. Absolutely fantastic company to deal with, Bryan & Clair are so knowledgeable & helpful & my air source heat pump is simply brilliant.
Anthony Dewhirst
Clare and Bryan are great. Thats the first thing you should know. We knew that we wanted an air source heat pump and had been recommended Total NRG. They are so personable and knowledgable and helped us through every step of the process included the grant scheme. I can't state how easy it is to like these people and their service. I am 100% satisfied with everything about them and would recommend to anyone. After care with my endless questions has also been awesome. They are hands on and know what they are talking about.
Julie Hemus
Great family run business. Really happy with the air source heat pump and the underfloor heating. Bryan and Clair have been extremely helpful and helped us through all the aspects of the installation. Would definitely recommend Total NRG!
Paul Swain
My system is an air sourced heat pump with a gas boiler as a second heat source. The heat pump installation was excellent. Josh and Ash made a very neat job. Bringing in the boiler caused a few problems but they were quickly sorted out and the system is performing very well indeed. Total NRG are an excellent professional company who will install this new technology competently and politely. A very good family firm.
Paul Tallent
Many thanks to Bryan and his team for a fantastic job of supply and installation of our GSHP system. A very neat and professional install and producing great results. Update - after 12 months of use, the performance of the GSHP is exceeding my expectations. The system is economical to run with the assistance of my solar system. Would highly recommend NRG.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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