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Claim this listingUrban Plumbers Ltd
5.0
29 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Urban Plumbers Ltd
Urban Plumbers Ltd is an MCS certified air source installer based in Surrey. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Surrey, GU16 8YQ
Areas served:
Reviews
5.0
29 Google reviews
Based on verified Google reviews
Suzannah Harrison
Nathan was very professional, friendly, reliable and knowledgeable, more than happy to explain everything he was doing. As a single female I felt extremely comfortable with him being in my house and with the work he did for me. He even helped me move a heavy object I couldn't move alone! I wouldn't hesitate to recommend him to anyone and will certainly use him again in the future.
Tony Brown
I have used Nathan at Urban Electrical many times for both private jobs at home and for electrical installations at our workplace. I highly recommend him and have trusted him for all our electrical requirements over several years now. He is reliable, trustworthy, tidy and competitive. I have found his work to be of a higher standard compared to other electricians we have previously used. His attention to detail and quality of finish is a credit to him.
Emma
10/10. Reliable, prompt, knowledgeable of regulations and had a solution for any issues. Nathan was responsive to my millions of questions! It’s always a worry with people in your home, but both Nathan and Matt made me feel at ease. Work carried out: Consumer unit replacement and EICR. Will recommend to others and use the company again for future work. Thanks Urban Electrical & Plumbing!
Jennie Hendry
We've used Nathan a few times now for some electrical repairs and upgrades. First class service every time. Happy to recommend to others. Nathan and Matt were both highly professional throughout. Thank you! 😊 Ian &Jen
Alison Gunn
Nathan has carried out work at a number of properties for us on numerous occasions. Works have included replacing fuse boards, installing inside and outside lights and new sockets. Very responsive, and well priced. Have recommended him to numerous friends.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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