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Claim this listingCool Cats Air Conditioning Services Ltd
4.8
21 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Cool Cats Air Conditioning Services Ltd
Cool Cats Air Conditioning Services Ltd is an MCS certified air source installer based in Suffolk. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Suffolk, NR32 4WJ
Areas served:
Reviews
4.8
21 Google reviews
Based on verified Google reviews
gavin petrini
⭐️⭐️⭐️⭐️⭐️ Great solution tailored to our home We used Cool Cats Air Conditioning Services Ltd to design and install a Mitsubishi Electric MSZ-LN multi-room air conditioning system, and the result has been spot on for our house. Paul took the time to understand the layout of the rooms, insulation levels and how the spaces are actually used, rather than just fitting a standard system. Each room can be controlled independently, which works really well given the different sizes and heat levels in the house. The system is very energy efficient, runs quietly, and provides consistent heating and cooling without drafts or hot spots. The Wi-Fi monitoring and control is a big plus, allowing us to fine-tune temperatures easily. The installation was neat, professional and clearly well planned. We’d happily recommend Cool Cats to anyone looking for a properly designed air conditioning or heat pump solution for their home.
Isabel
When you’re the best, you’re the best. Not everyone is capable of installing air conditioning. The best materials, the best professionals, and outstanding support throughout my entire project. Paul is a wonderful person as well as an incredible professional. The word “thank you” falls short.
Malkit Chana
Absolutely amazing team and service. Highly recommended. Guided me through the whole process and were very reasonable with the charges. From start to finish the interaction and process has been exceptional.
james mcloughlin
Came home last night boiler not working Called Amber Heating at 8.30 next morning engineer arrived at 13.00 sorted problem straight away Boiler up and working 30 minutes later Excellent service from Amber heating services
Mandy Forwood
The team came out to fit units to my hedgehog rehabilitation unit and my intensive care unit for my HedgeHog rescue, within a week from pricing up they arrived promptly and quietly got on with the job ,parts off the job where challenging and it was sorted out efficiently. I would have absolutely no hesitation in recommending them and would certainly use them in the future. One very happy customer and 50 very chilled HedgeHogs
Showing 5 of 21 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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