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Claim this listingWhitstable Heating Ltd t/a Swann Plumbing Services
3.9
9 Google reviews
1–2 days
Typical install time
About Whitstable Heating Ltd t/a Swann Plumbing Services
Whitstable Heating Ltd t/a Swann Plumbing Services is an MCS certified air source installer based in Kent.
Coverage area
Based in Kent, CT5 2DY
Areas served:
Reviews
3.9
9 Google reviews
Based on verified Google reviews
z b
We have used Simon 4 times now and he has delivered perfectly and precisely. He came highly recommended and for good reason! Would wait for him rather than get someone else, he responded quickly to our mains leak and also broken boiler.
Stefan Jagger
Simon is a reliable, proficient and friendly plumber. He swapped out a shower for us at short notice and it has been fine since the work was completed around 9 months ago. Fantastic workmanship and all round great guy. Would definitely recommend!
kerrismyers
I have been using Swann plumbing for 16 years. However big, however small the job, nothing is ever too much trouble for Simon. He even took a new boiler to London and installed it for me. He is prompt, efficient and extra-ordinarily good humoured. He is quite simply the BEST
Nicholas Blake
I first used Simon in about 2008? To replace a boiler , then until 2018 to do a variety of repairs and maintenance work. He was always keen, helpful and prepared to undertake any job big or small. He never complained, even when I’d been dim enough to saw through copper pipes under a bathroom! I always paid him promptly…..then suddenly , he would not answer calls ….even after multiple attempts…..so he’s never been available to do any work for me. No explanation but I just felt very let down. In the meantime I’ve had a few plumbers who are nowhere near as helpful . I’ve told him that but it makes no difference. A very disappointing experience!
Stephanie Gilder
Simon has done a few jobs for me. He is a very clean workmen and a good workmen.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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