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ZOA Energy Solutions Ltd

MCS Certified BUS Registered
Zoa Energy Solutions, 27-43 Eastern Road, Romford, Essex, RM1 3NH
Air Source specialistBUS grant eligible338 reviewsServes 12 regions

4.5

338 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About ZOA Energy Solutions Ltd

ZOA Energy Solutions Ltd is an MCS certified air source installer based in Essex. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Essex, RM1 3NH

Areas served:

North WestNorth EastLondonEast MidlandsWest MidlandsEast of EnglandSouth EastSouth WestYorkshireScotlandWalesNorthern Ireland

Reviews

4.5

338 Google reviews

Based on verified Google reviews

A

Ade Akerejola

4 weeks ago

Zoa Energy Solutions have been amazing from the beginning to the end. From the first contact Safa to the customer service, they were without doubt fabulous. I have the most amazing experience today with the loft insulation installation/engineering team who came to insulat our loft. From when they arrived promptly in the morning till they finished, you cannot have a better team than these wonderful men (Usman, Waseem, and Saqib. They were very helpful in explaining the work, getting the work done briallantly, and cleaning all the way. They were just too good and I cannot fail to recommend them for anyone, agents, or companies. Very hardworking, despite their ramadan season. They are the best team we've have seen - not time wasters at all. Great and fabulous job! Thanks Zoa Energy Solutions.

N

N B

a month ago

Avoid this horrible company at all costs they have ruined our peace! They installed a new boiler which was ok. They did the insulation which they messed up and had to come 3 times to sort.They also installed fans which dont bloody work! They ones we had before were perfect but they recommended we change them to the ones they had. Thought finally jobs done. But no! They dont leave you alone! Every couple of weeks they want to come and take pictures, then they want to see the boiler then its checking the insulation again and again! I have never come across any company that does this many check ups! It's disgusting!!! Please Avoid

K

Katherine Foad

5 months ago

Ramazan and his team were brilliant… Ramazan and his team were brilliant ,amazing really great job went above and beyond. Thank you.

X

Xiaoyu W

2 months ago

Worst customer service I have ever experienced. They removed and effectively destroyed our perfectly working bathroom extractor fan and replaced it with one that was completely unsuitable. The new fan is only designed for short ducting, yet they installed it into our existing ducting without concern for performance. As a result, the bathroom ventilation is now far worse than before, with humidity not being extracted properly at all. What makes this even more unacceptable is the complete lack of aftercare. I contacted the company immediately by phone and message, but received no response whatsoever. Extremely unprofessional service. I would not recommend this company.

A

Aisling Farmer

7 months ago

Where to begin what an absolute nightmare from start to finish avoid at all costs from the initial installation where they said they would be at my house for 3pm not arriving me chasing them to say they would be at my house at 7pm and then not turning up until 8am the next day with no prior warning. Entered bedrooms without knocking left rubbish in my front garden for weeks I had to make continuous calls to chase them to be left with no heating working as they didn’t check they had to come back and flush the system and wanted to charge me then weeks later they said the vents were wrong and they came back to do terrible work and the guy went into my garage and broke the door which they are refusing to pay for saying it is wear and tear but like I said if I broke it I would fix it but they refused to pay AVOID at all cost More lies in the response your technician did break the garage and if I broke something I would fix it as for the shoddy work no one has been in contact as your way is for the customer to continuously chase I have gone to the gas safety to investigate now as it’s a disgrace how you treat people I have pictures of everything including damage carpets in landing hopefully you don’t get more customers to treat like this I’m taking things further the legal way as you just have excuses absolute waste of time And the fan in the downstairs is connected to the light switch which fuses the electrics brilliant work total incompetency

Showing 5 of 338 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NAPIT Registered
BUS Registered
Quick facts
Regions covered12 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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