Baileys Heating Company Ltd

After months of other engineers trying to sort our old air source heat pump, Mat diagnosed the fault in less than an hour In the weeks running to Christmas baileys managed to not only locate a slim line cylinder that was needed but also assemble a team of 4 engineers who managed to replace our heat pump, cylinder, several radiators and get us up and running in just a day. 3 days before christmas! The guys were great with everything including our needy and very inquisitive dog. All the work was carried out to a very high standard and the guys were extremely professional and friendly. Cant really fault them, even tried their best to avoid bringing in the muddy bog that is our patio area currently. Mat and the team were fantastic and we are extremely grateful for their help. Would highly recommend the company on this basis.

Promised us a slot between 8 and 12, we phoned at quarter to 12 as nobody had arrived. Receptionist was rude, told me she spoke to me when booking and definitely said 8 til 4. Me and my partner both heard her say 8 til 12. She then kept talking over me 'I definitely would've said 8 til 4, you must not have heard me'. Also offered no ETA other than repeating the engineer would be there 8 til 4. Just another way of telling me she has no idea where her engineers are or that she doesn't care. Either way really rude and unhelpful receptionist. Tyler and Oscar who arrived to fix the hot water have bumped this review from a 1 to a to 3 by providing 5 star service. Both polite, fixed the fault on the spot which was the 3 way valve. Worked very clean, left no mess at all. Could not ask for more from them. Brilliant. Overall a 3/5 if BHC sort out their rude receptionist (I have seen more reviews on here regarding this issue) then they will be a 5 star company in my eyes.

I’ve used Bailey’s Heating Company on a number of occasions now to assist with some of my projects. The office team are always polite and organised & all engineers I have encountered have been knowledgable, prompt and meticulous. I would highly recommend.

Eric was truly a gent even made sure I had all my radiators bleed and made sure I was happy very kind of him and I'm sorry the lady taking all my calls for the last week is truly amazing making sure my job was done being helpful with the timing of the job as I work in a school you are very lucky to have these 2 people working for you thank you again

Just had a new boiler and pump installed at our home, Bailey's Heating Company were recommended to us by our son who had previously used them. We were kept updated about installation by the lady in the office. Matt and Oscar arrived promptly at 8am they respected our home using dust sheets, we went out for a few hours leaving them to get on with their work, Matt gave us a ring when they were almost finished and waited to show us how everything worked. I can honestly say you would never know any work had been carried out the place was left spotlessly. I would highly recommend