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Claim this listingPuzzle Plumbers Ltd
4.9
41 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Puzzle Plumbers Ltd
Puzzle Plumbers Ltd is an MCS certified air source installer based in Bedfordshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Bedfordshire, MK45 2NR
Areas served:
Reviews
4.9
41 Google reviews
Based on verified Google reviews
David M Soto
I recently replaced my old warm air system in Milton Keynes with a new 12kW heat pump system, and I’m really happy with the result. It was quite a big project for a large house, the team had to remove the entire warm air system and install all-new pipes and radiators. They did an excellent job integrating everything. The pipes are neatly hidden behind the walls, and the system looks like it’s always been part of the house. It took a few adjustments to get everything running perfectly, but now it works great. Thanks to the whole team for their hard work !
Sonia Shires
Very professional. On time, removed his shoes on arrival 👌🏻 and explained everything he was doing. Would highly recommend Puzzle Plumbers to anyone.
Georgina Venn
Broken tap which needed replacing and a boiler service. Excellent professional service as always with Puzzle Plumbers. Easy to book and communicate with, showed up on time, got the job done and tidied up after. Exactly what you want - easy, quick and no fuss!
Matt D
We developed a leak in our end-suite bathroom resulting in water coming through the ceiling below. We were recommended Puzzle plumbers by some friends and do got in contact for some urgent intervention. The team couldn’t have been more helpful, coming out the same day and having quickly diagnosed the issue, replaced the necessary paperwork and cleaned up the mess. The young plumber Ethan was very polite and considerate asking for permission to move through the process. Communication was superb throughout and an invoice provided promptly. Cannot speak highly enough of the whole team.
Dragon Drew
Excellent service, great job done. Needed an urgent plumber, never used before but they were brilliant, so responsive, easy communication and the plumber did a fantastic job working with my old heat system. Very friendly and real professionals, couldn’t be happier. Many thanks
Showing 5 of 41 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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