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Claim this listingDesign Heating Ltd
4.8
76 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Design Heating Ltd
Design Heating Ltd is an MCS certified air source installer based in Norfolk. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Norfolk, NR3 1RB
Areas served:
Reviews
4.8
76 Google reviews
Based on verified Google reviews
Andrea Wollen
Our whole experience with R A Brown has been very positive. From the office communication and excellent customer service, to Dom the engineer who came out to service our Nibe system and replace a sensor. It was obvious from the start that Dom was very experienced and knew exactly what he was doing. I highly recommend Dom & RA Brown heating services.
Matt T.
I have recently switched from using Mitsubishi to R A Brown for my air source heat pump system and wish I had sooner! The overall service received is far superior. Dom has just completed the first annual check and could not have been more thorough, helpful and respectful of the property.
Gerry Youngs
Dom has just left our address after solving a problem with our Nibe ground source heating. We found Dom very pleasant, friendly and efficient. He explained and demonstrated his work on our Nibe and it was a pleasure to experience his knowledge, expertise and friendliness. Will definitely use this company for servicing our Nibe and any other future issues, if any.
Carolyn Mclean
Great service from these guys. This company is extremely knowledgeable about my Mitsubishi air source heating and were able to clearly explain the over complicated controls. I’m so relieved to find expert help after spending several years trying! I will not be going anywhere else.
David Ede
We had an Airsource underfloor system fitted at our Bungalow rebuild in Happisburgh, we had a number of engineers/installers on-site at different times but mostly Alex was the one we had most contact with, he did a thoroughly professional and neat job and answered any questions we had. This is the first time we have had this type of system installed. Thank very much Alex!!
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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