Ecolution Group Ltd

​I am very disappointed with the lack of professional communication from Ecolution Group regarding my solar installation paperwork. ​The initial experience was positive. I contacted them on 16th December 2025 regarding my MCS certificate and received a quick response by the 18th. However, that is where the service stopped. ​On that same day (18th Dec), I requested the G98 (DNO) certification letter, which is essential for me to register for energy export with British Gas. I received no reply. I followed up on 9th January and was told over the phone that they had "requested it from the DNO." ​Since then, it has been total radio silence. I sent a formal warning on 1st February and another follow-up on 5th February, but they have completely ignored my emails. ​The most frustrating part? I contacted the DNO myself, and they confirmed the system is already registered. Ecolution simply needs to provide me with the confirmation letter/certificate, yet they refuse to respond to my messages or provide the document I need to start getting paid for my exported energy. ​I am very unhappy with how I have been treated. It shouldn't take months of chasing and formal complaints to get a single piece of paperwork that already exists.

SCAFFOLDING COMPANIES/TRADES BEWARE!! This company have caused us a world of stress and a big financial loss after we erected a fairly large amount of scaffolding for them and they never paid us. After carrying out fairly large scaffolding job on their instruction at a Sports Centre near where we're based they waited til we'd started works before saying we'd need to wait for 30 day payment etc. We erected the scaffolding, there were delays in completion of their works. After completion of works and dismantle of the scaffolding we chased payment for months and months, with little to zero communication from them baring in mind it was towards £10k worth of agreed work. They then came out with a couple of cock and bull reasons that 'they weren't happy with our level service' and suggested that we'd solely lost them £200k worth of work with the client due to; 'kids getting unauthorised access to the roof from the scaffolding', aswell as us 'taking too long to dismantle the scaffolding which caused them to suffer a loss of image with thr main client', both of which are ridiculous suggestions to say the least. There were no ladders fixed from the ground to the scaffold as a precautionary measure to eliminate the possibilty of unauthorised access. They requested the scaffold's dismantle when I was away on holiday and after I'd informed them a week before that if it might be ready to come down that the work schedule would be finalised and not changeable whilst I was away, yet they requested it to come down while I was away. I picked up the email a day before they'd asked us to strip the scaffold, and told them it wouldn't be feasible at such short notice, but we'd try our best to get it down as we could fit it in, and even still had 70% - 80% of it down within days of the requested date albeit very last minute, and the last bit removed at the beginning of the following week. So we've been more than accommodating. I also spoke to another company, Alternative Heating who were involved in the project and the site manager said there'd been no such mention of any of these fabricated reasons brought up with the main client, so Ecolution are basically palming us off and making poor, unfounded excuses to not pay us. They also said there'd been major issues on the job on their own (Ecolution's) behalf ie. terrible communication, delay after delay, poor wuality installation etc. and any loss of potential future work was fully down to themselves, so we feel even more hard done by that they've tried to palm off their own shortcomings as an excuse not to pay us for what we feel is a more than stellar quality of scaffolding service that we've provided. You can see by the photos of our work that it's tidy scaffolding and no access left from the ground, and this company have fully shafted us with poor reasoning not to pay us after chasing and chasing payment for months with nothing mentioned initially. Current situation is they've offered and actually sent 50% payment that we've not agreed to and obviously against our request for full payment, which we don't even have as its being held 'in escrow' by a debt collectors as we are taking the approach of drafting in the assistance of debt collection agencies/bailiffs, and will as many take further steps necessary to pursue payment. Steer clear of these cowboys I dare say if they've done it to us they've probably done it to a lot of other trades!!

If you are having problems with heating or hot water, and looking to efficiently, effectively and quickly resolve those issues, please do yourself a favour and stay as far away as possible from this company.

Mr Boris the operations director help me out with my heating and hot water supply as my Houseing company MOAT was not helping me out and it’s a Saturday afternoon and he called me at 9.15am on his day off and got the water temperature back up as was a fault in the system and keep tripping out and my wife is disabled and I have health issues was amazing highly recommend

Ecolution fitted the solar panels to my new build house. There is now a maintenance issue and they are refusing to send an engineer to have a look. I am happy to pay as I realise the panels are out of warranty. However, they have stated that due to a change in their business model they will not service their own product. This is despite their website saying they offer maintenance services. I have been fobbed off on the phone and they do not reply to emails. AVOID THIS COMPANY AT ALL COSTS!