Firstfix Heating

So impressed with Chris. Reliable, trustworthy and knowledgeable. He rescued us from a badly installed boiler (another firm), staying in his own time to find a temporary solution to make sure we weren't left in the cold , then returned to resolve the difficulties. Chris really knows what he is doing, talked us through it all, even checking in with us after he had left. We cannot recommend him enough.

First fix went above and beyond for our mum - working in horrible weather conditions to ensure our mum had heating - genuinely seemed to care about sorting things out so she wasn’t cold. We really appreciate it Thank you

Chris did a brilliant job on our Air Source Heat pump. The system had been installed when the house was built three years ago. The installer had not done a good job. A combination of this and a faulty heat pump meant that the system would shut down every time the outside temperature went significantly below zero. The original installer came out on several occasions and didn’t resolve it and it would shut down on a regular basis. Our experience of air source heating was not good. A couple of weeks ago at the weekend , when it was minus 8c the system died. We tried calling the original installer who did not have emergency cover. We found Chris through local enquiries. He came out and found that the heat pump was defective. He dealt with the manufacturer and helped get them on the case as the heat pump was still just in warranty. He got that resolved. He spent some time liaising with the manufacturer.He came back out and retuned the system and took the time to explain and show us how to get the best out of the system. Chris has great diagnostic skills and took the time to keep in contact on several occasions to make sure all was well. For the first time in three years we have enjoyed warmth with this system and not felt fobbed off by technicians who would talk at us. Great diagnostic engineer, great service, really nice guy.

Had a gas boiler service by Chris at First Fix heating. Great chap. Really knew his stuff with the system. Not only did he do the service, he found a leak in our expansion tank on the hot water system. And also optimised the boiler for us to be more efficient. I cannot recommend First Fix heating and Chris enough. Really excellent work.

Chris responded very quickly to a call for a boiler problem. He guessed on the phone what the problem was and came the next day to fix it, bringing the spare part with him. It was all sorted in about half an hour. I simply can't fault service like that.