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Claim this listingFM & Willows Plumbing & Heating Limited
5.0
28 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About FM & Willows Plumbing & Heating Limited
FM & Willows Plumbing & Heating Limited is an MCS certified air source installer based in Leicestershire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Leicestershire, LE12 9EH
Areas served:
Reviews
5.0
28 Google reviews
Based on verified Google reviews
Nigel O
Dom is a bit of a double-edged sword for me — he’s so good that I almost want to keep him to myself! 😅 But seriously, in times like these, finding a skilled, knowledgeable, professional, friendly, and fair tradesman is like gold dust — and Dom is exactly that.
Chris Guest
Fantastic service! Could not recommend highly enough. We asked Dominic if he could service our boiler and replace our shower. Dominic was able to fit us in and gave us a really fair and competitive estimate for the job. Dominic was fantastic, informing us about the changes and work he had carried out and how to operate the settings of the boiler and shower. At no point did the work seem rushed and unlike British Gas, he didn't try to sell us a new boiler. Above all else Dominic is a thoroughly decent bloke who you can trust to give you a fair price and quality workmanship.
Ken Dale
Chose this guy after reading the reviews and so glad I did. Excellent service from a very knowledgeable engineer. Called Dominic to see if he could look at our boiler as we have been having problems for a while now. Was thinking maybe a new boiler. Dominic came out later that evening and had a look. Told us what was wrong and actually had the part we needed. He ended up doing the repair and serviced the boiler whilst he was here. Saved us a fortune too. Will definitely use him again.
Simon
Used Dominic a few times, knows his stuff, reliable, and offers value for money
mrs bee
Dom is very knowledgeable and passionate about his job. Polite, down to earth and friendly. He has installed a new tap, fixed our under sink plumbing, serviced our boiler every year, fixed our outside tap and fitted a hive thermostat. I recommend him to everyone. Great service and great prices. Thanks Dom.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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