Gibson & Goold (ayr) Limited

From initial enquiry to installation of fire and surround all aspects of my experience with staff was professional and staff were knowledgeable and helpful. Installation was completed to a high standard by staff who were definitely a credit to the company- I was consulted throughout the process and all packaging and rubbish was removed and my home was left clean and tidy

G&G installed a Vaillant Heat Pump for us - great experience from start to finish. Team were very professional and experienced - took us through set up and best practice for operation. Would highly recommend.

I e-mailed an enquiry through their website regarding having a shower room installed. About 2 weeks later I had an e-mail response asking me to phone them. I could have not bothered with the e-mail enquiry if that's all they were going to respond. I telephoned the number provided. No reply. I left a message with my details. The phone call triggered an automated text message from them saying they couldn't respond at that time. 2 weeks later, still nothing. If this is the type of service you get when you are trying to give them work, I think I did well to find out how poor they are early in the process.

I used the company to repair the flushing mechanism in an internal cistern. The plumber spent less than ten minutes on the job and they charged my £110. I queried that amount as was told they have a minimum fee regardless of the work done (in my case it involved no parts). To cap it all the cistern has stopped working again. I won't use them again.

Fitted an air source heat pump last month - fantastic service from start to finish, extremely professional teams. High quality product supplied and high quality workmanship for the install. Also carried out a gas boiler service on another property, again very professional and happy to be flexible around our arrangements - happy to look at an older boiler too where some companies were reluctant.