Future Heat Ltd

Esperanza Glaube

3 months ago

Terrible service and extremely stressful daily chasing. When things go wrong, nobody seems willing to help or take responsibility. You can call and call, but you will just end up going to voicemail, and messages are never picked up or returned. You are left constantly chasing for updates with no proper communication. If you don’t want more stress in your life, I would seriously think twice before letting these people into your home.

David Watson

4 months ago

Started off great until things stop working , then no interest shown at all fitters where a great bunch really well informed, but now the equipment isn't working properly i get "Well its your equipment". Then a complete lack of contact , baring in mind all the equipment they fitted is less then 2 years old. Right to add to this the responce from the owner is pointless as I've made contact and they have changed nothing at all , I'll be almost 3 months with no solar ( in summer)

Scott Morgan

4 months ago

I wish I could give zero stars, as this company should not be trading. Call after call, voicemail after voicemail, and even threatening legal action failed to get anyone to contact me back. Throughout the installation I've had around six different tradesmen attend the property to rectify mistake after mistake, yet problems still remain. The biggest mistake was installing the air source heat pump directly in front of our rear gate, significantly restricting access to the back of the property. This was particularly frustrating as I had been told the heat pump would be installed at the front of the house. At no point was the change properly discussed or agreed with me before the installation went ahead. To make matters worse, the scaffolding is still standing three weeks after the job was completed. The lack of communication, poor workmanship, and complete absence of customer service have made this an incredibly frustrating experience. Based on my experience, I would strongly recommend that others stay clear and look elsewhere.

genevieve sullivan

5 months ago

Absolutely useless trying to get anyone to talk to you,must have phoned and left a message a dozen times in a fortnight,we have no heating and my husband is 87,I am 78.We took out a service with them last August and they are ignoring us completely.At the end of our tether as no other installers will give a plan if they did not install.Going to Citizens advice now to see if they can help!