Green Home Systems Ltd

Got them to do cavity wall insulation, came out to do the work, said the work was finished. I looked around the house and seen they only did half a wall, contacting the company to ask why I was told the work was completed yet it was not. Was told I would get a refund, 3 weeks later and they are not calling me back, scam is there game. I have contacted trading standards and this will be taken allover social media as well. They scam people out of money for work that is not completed then lie that the work has been finished. Unfortunately they tried it with the wrong person this time. Aslo contacted the government grant to voice my concerns about giving money to this company

The overall experience from quote to installation was smooth. Installation was done professionally and in one day. Few areas to improve if they guide a bit more regarding documents prep for HES application and secondary the bird proof nesting needs to be improved as proper blocking with panels is better looking as compared to mesh. Overall good installers and will recommend them to anyone.

Green Home Systems installed supplied and fitted our Solar system a Heat pump with new radiators and loft installation on the Eco 4 grant. We were impressed with the professionalism of the company and the installers from start to finish. We have already recommended this company to other people and will continue to do so. We will be using their service in the near future.

Be warned, this company do not accept any blame for poor workmanship that they have carried out. Despite the surveyor stating the standard of the job was non existent,that the job had not even been to the remit of the work that would have been required at that time and also agreed that the company would have claimed the full amount of funding for the job ( i have a recording of this) and needed rectification the company have tried to claim it was done to the correct standard at the time. Once they have the money they fail to meet any obligation to the customer which is this case was an elderly lady. Now taking this matter to the ombudsman as the buck ultimately stops with their company regardless of whom within the company did the work and at what time. Stay clear is my advise of a company that won't take responsibility for its work and lack of standards

NIGHTMARE COMPANY. Initially, seemed great, new vents in the Kitchen & bathroom and new loft insulation... Then went sideways. Guys turned up to fit the vents with no clue where to fit them or connect to a power source. Got called at work and suggest our first choice of location and 2nd but explained that the kitchens about to be renovated so it's best to go with our first choice or reschedule... They said no because wouldn't want to be sent out again and first choice had "too many bends and would damage the tiles" which I explained wouldn't matter as the tiles were being removed... I said the 2nd location was fine then but only if the cables were going to be behind the walls (dropped cables) to which they replied "no as the company won't pay for plastering and don't put cables behind the walls). I didn't want it in the other location if the cables were going to be on show but They ignored it and put it in the 2nd place and put trunking that would cover the height of a wall and basically the length of 2 walls. The guys also left an absolute state in the bathroom & kitchen and tried to hide bored wall blocks behind our ivy bush instead of removing them like they are supposed to. We called and complained to which manager Tom came out and offered to fix it all. (next joke) They did at least bring electricians out to remove the old vent and these guys were great but they were appalled and horrified at the state of the initial work and even explained that they do put cables behind the walls, especially if it is a distance from a socket. They then found packaging rubbish, from the initial install guys, hidden under one of our cabinets and couldn't believe when they found out that the extraction duct wasn't even connected to the extractor fan so was just venting into the cavity wall. They were so apologetic and wished they could do more to help but could only plaster the inside hole as would need a joiner to seal the outside one. Waited until the 24th of June for the new vent install, as they were coming out when our electrician was due the same day and could make sure all the wiring etc was suited and done correctly... No one came, called the office to query it and the answer astounded me... "they did come to the car park but they just left"... Seriously??... told they would be out the next day which they were so got it fitted but they had no clue about cementing the other hole and said a lack of communication is common in the company as always causes issues. Complained about the hole to cust service again and Tom accused me of lying saying he never agreed to cement it and apparently I agreed to leave a gaping hole from the outside into my cavity wall (cause yeah... Any normal person would do that). After numerous calls they agreed to send 2 joiners out the next afternoon who arrived first thing in the morning... But least they were there right... Well clearly we'd been bitched about in the office because when I explained the issues that we had experienced with Tom they went "oh we know" with this very unprofessional attitude like they were reluctant to be there to fix the issue the company created. Got it repaired but during my conversations with staff, I got a response to my email to Tom saying I wasn't to contact their customer service as the staff had apparently come to him saying I was shouting at them and swearing at them (which isn't the case cause all I had done was apologise that the staff had to deal with this again and again cause management couldn't get it right),only to then find out he hadn't even listened to the calls to find out what was actually said or how I sounded so said I did these things with literally 0 effort to check the evidence. Tom has an attitude issue considering how he spoke to me on the phone and acting like fixing the issue was doing me a favour. Got it recorded incase he tries to lie about that too. Also contacted the regulator about false funding claims as claimed for more than they did. Good luck keeping your funding for fraud and abuse to people