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Claim this listingHeat Pump Zone Ltd
5.0
72 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Heat Pump Zone Ltd
Heat Pump Zone Ltd is an MCS certified air source installer based in West Berkshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in West Berkshire, RG7 3QJ
Areas served:
Reviews
5.0
72 Google reviews
Based on verified Google reviews
Johnny Blaze
This company never disappoints. Michal, is a lovey man and very patient. He gets to the problem straight away and fixes it, without fuss. Bradley, who I think is his boss, is also on top of things and replies to messages very quickly and acts upon them. Definitely a keeper on the contact list.
dimitris thomopoulos
Excellent service, quick communication and always on top of any issues. Needed a quick turnaround on my heat pump issue and Bradley made sure it was all done in a timely manner. Truster service provider!
Daphne
Every time I called Brad sent an engineer in record time and the problem got fixed. I also appreciated the easy communication via email. Would warmly recommend.
jurgita mazuliene
Excellent Service – Highly Recommend! Had a great experience with the recent heat pump service. The engineer was extremely knowledgeable, professional, and took the time to explain everything clearly. The service was efficient and thorough. Really appreciated the high level of expertise and friendly approach. Highly recommend!
Jeremy Robinson
We've used this company for years now and always had a great level of service. The engineers are helpful in supporting us calibrate our system to meet our needs whilst mitigating unnecessary running costs, provide great advice as to get the best out of our system and walk us through how to properly use it. They've always been happy to take our calls to chat through any concerns or issues where we've gone a bit wrong too! The team are always polite, clean and tidy and we have no complaints at all. I have no doubt we will continue to use TSHPS for many years to come.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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