Heatable Ltd

Following an new boiler installation from Heatabke a pipe was leaking, causing significant water damage to our ceiling and leaving us with no heating or hot water for 3 days, it took 3 days to get this repaired and we had to pay for an emergency plumber to come out to repair this leak before the original installers could come back which cost £400. When I have phoned to discuss the issue there was no response after leaving three callback messages and emailing customer service. Very unhappy and would not recommend in future, once they have taken your money they don’t seem to be too bothered with any further issues, even if their installers caused the issues and also leaving the customer to foot the bill of their poor service.

After-Sales Review I was really happy with the purchase process and installation everything went smoothly, and I was initially very satisfied. However, after having the solar panels for 7 months, I’ve had a quality issue with the bird preventers they recommended. The stainless steel used appears to be of very low quality and has already started rusting. This is unacceptable and looks terrible. Their response was: “To remove it, first clean the area with soap and water, then apply a rust-removing paste made from baking soda and vinegar, or a commercial cleaner like Bar Keepers Friend or a phosphoric acid gel. Gently scrub the surface and then rinse and wipe thoroughly.” I don’t think this is an appropriate solution for a product that should have been made from a higher-grade stainless steel in the first place. Definitely do not recommend their bird preventers

We had a solar/ battery installation with Heatable Sept 2023 and it’s been brilliant (despite UK sunshine). We’re surrounded by trees too, aligned with SE/NW roof, bifacial/microinverters as recommended been excellent. From early enquiries, they were patient, knowledgeable & helpful. Also, supplied best kit (became clearer later) for best price compared to 2x other recommended suppliers. They helped resolve feed-in tariff issue with local DNO several months after installation and just recently are calling in - for free - to rewire our EV charger so the home battery isn’t drained. Great service before, during & afterwards! Can’t recommend enough, great guys.

Boiler installation left a working radiator non-functional. I was told it needed replacing, but after weeks of chasing, the engineer returned and fixed it in 15 minutes — raising concerns that unnecessary work had been suggested. Communication was slow, I had to chase repeatedly, and statutory paperwork only arrived after prompting. In addition, a boiler installed at another property a couple of years ago has already developed a fault requiring new parts. Very disappointing aftercare. I would welcome a proper response from Heatable.

I’m very disappointed with my experience with Heatable. The boiler installation was only partially completed and, despite chasing for over two months and sending more than 15 emails, the work still hasn’t been finished. Communication has been extremely poor and I am currently still chasing for the job to be completed. Unfortunately, if this isn’t resolved very soon I will have no choice but to pursue the matter through the small claims court. I expected a straightforward and professional installation, but the lack of follow-through and customer service has been very frustrating.