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Claim this listingHeathlands M & E Group Ltd
4.3
10 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Heathlands M & E Group Ltd
Heathlands M & E Group Ltd is an MCS certified air source installer based in Hampshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Hampshire, GU10 5RX
Areas served:
Reviews
4.3
10 Google reviews
Based on verified Google reviews
Joe Gardee
I called this plumber for a quote and was disappointed to be charged a £108 call-out fee that was never disclosed upfront. No work was performed; the plumber simply confirmed the exact issue I had already accurately described over the phone - a process that could have easily been handled via photos had they been requested. Pricing transparency is essential, and charging this amount for a simple estimate without any prior notification is poor practice. Following this experience and because of these hidden fees and the lack of communication, I cannot recommend their services and will be looking elsewhere in future.
Chris Baxter
Heathlands provide an excellent timely service and are very flexible in responding to our requirements. We needed a new boiler just before Christmas and Chris and the team pulled out all the stops to get everything sorted before finishing work for the festive period. Based on our experience I can thoroughly recommend Heathlands for domestic service work.
Jayne Foreman
Heathlands provided a quick response to my enquiry and an engineer was available to fix our toilet cistern. The engineer was friendly, knowledgeable and offered appropriate options for fixing the problem. Will definitely use them again, thank you!
Lesley Pyne
I contacted Heathlands to book a boiler service. I was impressed with the way my request was handled, how quickly an appointment was organised and the professionalism and politeness of the person who took my call and the engineer who serviced the boiler. I would use this company again and would recommend to family and friends.
Doug Morgan
Although quite a small domestic job I was treated with professionalism throughout. Details of costs of call out etc. were explained fully and the electician arrived within 5 minutes of the advised attendance time.
Showing 5 of 10 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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