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Claim this listingMatters Group Ltd
5.0
25 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Matters Group Ltd
Matters Group Ltd is an MCS certified air source installer based in Buckinghamshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Buckinghamshire, SL9 0QY
Reviews
5.0
25 Google reviews
Based on verified Google reviews
James Blachford
We recently had a new fire alarm system installed at our Scout Hut by Matters Group and were really impressed from start to finish. The team was professional, efficient, and knowledgeable, and the installation was completed smoothly and on time. Communication throughout the process was excellent, and the system is working perfectly. Would definitely recommend Matters Group.
Richard Bryant
We used The Matters Group for our renovation and everything was completed to a very high standard. They handled all the electrical, heating, security and entertainment systems to deliver a fully integrated smart home. Highly recommended.
Nick Brain
Great service from contacting them to getting quote to booking the job in to getting it done. Very pleasant electrician who did excellent work with real care & attention to detail and quality of finish. Our second time using Matters Group for electrical work & I cannot fault them. Really great.
Richard Matthews
Highly recommended! excellent service, very professional approach, I would hire them every time as they are very competitive and reasonable on price and I trust them in my home, great service, great quality and highly skilled professionals. I have used them for Plumbing (new boiler and relocated it into the loft), Electrics (for the boiler and for a new fuse board, armoured cables in the garden, circuit breaker for the hot tub and outdoor socket and an outdoor light) and Audio Visual (Sky Ariel re-positioning ) services so far and would use them again for all their service offerings, next on the list is Security. Every time they have been on time, friendly, clean and tidy, did the job as quoted I have not had one problem since using them - I don't think I have ever said that when hiring trades before!
Lavinia Wilson
I have been using this company for the install, servicing and monitoring set up for our home alarm system for over 20 years. I have recently had a more modern system installed and chose to continue with the company. They are professional, easy to get to speak to someone and very helpful. I have no complaints. :)
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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