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Claim this listingMcdonald & Buist Limited
4.6
7 Google reviews
1–2 days
Typical install time
About Mcdonald & Buist Limited
Mcdonald & Buist Limited is an MCS certified air source installer based in Perth and Kinross.
Coverage area
Based in Perth and Kinross, PH2 6LR
Areas served:
Reviews
4.6
7 Google reviews
Based on verified Google reviews
John Weir
We have nothing but praise for this company who came out when our airsource heat pump broke down. This left us with no heating or hot water at the coldest part of the year (November/December 23). The pump (Nibe F2040) was under warranty but the manufacturer has dreadful customer service and appeared reluctant to deal with their responsibilities under the warranty. McDonald and Buist were great and took up the point directly with the manufacturer and eventually got them to supply the parts to fix the unit. Aileen was great and kept us fully up todate with what was happening. Gavin and Craig were tremendous in getting the manufacturer to deal with the warranty claim (the manufacturer was dreadful and something that should have been easy became difficult and took lots of time. Not what a manufacturer wanting to keep customers should do, especially when they claim to be one of the biggest companies in Europe!). Craig came up and fitted the parts and repaired the unit, checked it was working and left us with heating and hot water. They go above and beyond to provide good customer service (5+ stars) and we highly recommend them.😀😀
Simon Murray
Do you know one of your drivers was approaching 50mph along Abbey Road at 11.20 on 20/1/21 ? We were appalled!!! This is a 30mph zone! - Yes I realise I did not use your services, but it is your company name on the van and you and your drivers have a duty of care to the community they serve, I live just around the corner and your business is based on the same street. In this time of Covid maybe the motivation is to get home or to the next customer, not satisfactory, when others have no work to go to. Would love to know your reply.
Hugh Barbour Music
I have used these guys twice now and I can’t recommend them enough! Super nice technicians who are very knowledgeable, relaxed and efficient. Thanks guys!!
Terry Tomlinson
Top class plumbing/heating engineers with an unequalled wealth of knowledge. Unbeatable.
Christopher Morley
Very Very Good!
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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