MGEN LTD

Ben Nicholls

last week

James came over to carry out a scheduled routine service of my boiler. Very professional and courteous. Did a really good job. I would thoroughly recommend.

susie daniel

last week

Great service with friendly staff. Called JMR as my gas fire would not light they came out same week and returned following week to fix the problem. Good communication and fast and efficient service.

Vincent Gavin

2 weeks ago

We chose JMR because of the online reviews and started the project confident we had made the right decision. Unfortunately, our experience was very different. We hired JMR to install a complete heating system throughout our home, but the project was disappointing from start to finish. For a project of this size, we expected experienced tradespeople, clear communication, and effective project management. Instead, much of the work appeared to be carried out by relatively inexperienced staff, with limited supervision. Communication was the biggest issue. Decisions that affected the finished installation were made without consultation, and we repeatedly had to ask for work to be undone and corrected because it had been completed contrary to what was agreed. Many of the issues we experienced we feel could have been avoided with a simple conversation beforehand. Although the owner attended initially to discuss the project to obtain our business, the work was then left almost entirely to the installation team, and there appeared to be very little oversight. At times, it genuinely felt as though we were managing the project ourselves. Problems can occur on any large installation, but what matters is how they are handled. In our case, resolving issues took weeks, communication was poor, and at times our heating system effectively felt unusable due to the noise it was making. JMR on several occasions blamed the noise from the radiators on the materials they are made from. However it was only after the boiler manufacturer sending an engineer out was it I identified that JMR failed to add inhibitor to the system causing gas build up & the noise we were experiencing. Following the addition of the inhibitor there was no further noise from the radiators. We ultimately paid another heating engineer to correct some of the installation issues because we had lost confidence and did not want JMR returning to carry out further work. Another disappointing aspect was the payment process. While we were abroad on holiday before the work began, we were contacted and asked to make a 50% payment before commencement of the work. We appreciate that requesting a deposit is common practice; however, this requirement was neither included in the quotation nor communicated to us beforehand. Had we been informed in advance, we would have arranged payment before leaving, as being abroad made transferring a large sum from our bank considerably more difficult. We were then asked to make a second payment partway through the installation, again without any prior notice. Finally, less than 24 hours after the work was completed, we received both calls and messages from the owner requesting payment of the final invoice, despite the invoice clearly stating that payment was due within 14 days. We settled the invoice well within those terms, making the repeated requests for payment feel unnecessary and inconsistent with the company's own payment conditions. Based on our experience, we would not recommend JMR. A project of this scale requires experienced supervision, attention to detail, and proactive communication. Unfortunately, we felt all three were lacking, turning what should have been an exciting home improvement into a stressful and disappointing experience.

Annalisa Pelizzola

2 weeks ago

We can't speak highly enough about James the owner and Beth. They were absolutely fantastic when we went through a week of hell with Utility warehouse. James was friendly, competent and went above and beyond to help us in restoring the gas supply in our property. We're planning on having some more work done in the new year and highly recommend James and his company.

Kayle Dellar

2 months ago

Leak sorted quickly and efficiently. JMR Heating were able to send someone out the same day to fix a leak from the bath - they also checked what was making it drain slowly. An effective service, excellent communication and a fair price.