Regen Renewables Ltd

Thank you to Regen Renewables we have a solar system fitted, everyone has been so helpful with the installation, quick and efficient service from all. Cristos the electrician has been great, even though we had a few hiccups, not of his making. Dale also very knowledgeable when he came and did the initial talk to us about how everything would work.

We contacted Regen Renewables at the beginning of January to say our solar panels were failing to generate any power. After 2 weeks they got back to us and gave a date when they would come. They didn't. They gave us another date - today. It's 4 o'clock and no one has come or been in touch. It's been a beautiful sunny day today so we have lost money. To say I'm cross is putting it mildly.

Got to say this was a very fast and professional service of the installation of a Samsung Heat Pump at our home. All the people we dealt with have been knowledgeable and helpful from start to finish The installation guys were so helpful and explained everything every step of the way. They cleaned up after themselves and the install in the loft was very neat and tidy. Thank you all very much

The purchase of our Air Source Heat Pump was excellent from the initial consultation to the finished installation. Each staff member we encountered was friendly, knowledgeable and alleviated any anxieties about the big change to heating our house. The survey was excellent and we received a fully detailed drawing and document of the planned installation.The team of installers worked hard giving respect to our home and leaving it clean and tidy with excellent workmanship. At the end a clear explanation was given on managing the system with a willingness to take time answering our questions. Excellent is the only adjective I have for this company!

I am a retired engineer and had been considering changing our reliable but inefficient 1960's cast iron Glow Worm boiler for many months. I approached three different companies who all came and conducted surveys. I had a number of technical queries arising from the quotes received, but only Regen Renewables answered my queries and visited to both answer the queries and make small changes to the design. It should be stated that the survey and installation were all carried out by experienced and competent engineers who overcame all practical difficulties, were helpful and informative and did a neat job. The basic system was up and running in two days, partly due to me ensuring clear access to all radiators and the F&E tank in the loft. Subsequent queries concerning the operation of the system were answered promptly. Reports by Octopus indicated that the running costs of a Heat Pump System were similar to a modern Condenser gas boiler. I have yet to compare the running costs compared with my old inefficient gas boiler, but of course I have the potential to run the Heat Pump system on electricity from solar power to reduce the running costs. Something which is not possible with a gas boiler. The only drawback has been the time it has taken for me to enlarge the airing cupboard to take the larger hot water cylinder, plus bricking up the old gas flue exit and boxing in the space which contained the old gas boiler, which now contains the new circulation pumps and control systems. You should also be aware that alterations and additions to radiators, if needed, require the radiators to be 're-balanced' to ensure an equal and even flow of hot water in all the radiators. This is standard procedure for any radiator installation. This was another task I took on myself. In my view the 'finishing off' and 'setting up' which I took on myself are beyond the scope of many customers, and they should be made aware of the need and help given to having the necessary trades on standby to get the house back in order. Overall, a happy experience with Regen Renewables. System installed quickly, working well and good support.