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Claim this listingSmart Home Heating Limited
4.9
32 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Smart Home Heating Limited
Little Chadacre Farmhouse Little Chadacre, Shimpling, BURY ST. EDMUNDS
Coverage area
Based in n/a, IP29 4HL
Areas served:
Reviews
4.9
32 Google reviews
Based on verified Google reviews
Bernard Mocatta
We have used this company for about 7 years and found their engineers to be punctual and highly knowedgeable. Each engineer who has attended has have carried out all tasks to a very high standard. All of them knew precisely what was required in each case. They are also very tidy and leave the area where work was carried out in a clean condition. We have recommended them to others and have no hesitation in doing so online
Adrian Newland
I can highly recommend SMH. They are very quick to respond and their engineers clearly know their stuff. I had some problems with radiatirs and a seized stop cock which they replaced rapidly and without fuss. Just as important their chrges were extremely reasonable compared with other quotes I had received. They were recommended to me by an engineer from BG who knew their work. I will certainly be using them in the future.
Malcolm Jones
I run a flat letting business and use Smart Heating on a regular basis. A very reliable service, delivered at short notice and reasonably priced. They sevice my gas boilers and whenever I need any help with plumbing they supply quick any excellent service. I would definitely recommend their services for all jobs, big or small.
Stephen G
I highly recommend SHM for their expertise, pragmatism and efficiency. They supplied and fitted a replacement boiler in our house . Guru provided the initial advice and estimate. Shivam and Jigar undertook the installation and it was done very quickly. I also commend Sachin for excellent back-office support and communication.
Yvonne Cole
My boiler had stopped working for heat and my usual plumber could not come today but recommended me to smart heating I spoke with Sachin who was very helpful and sent Sherry to have a look. My boiler needed a new valve which was done quickly and I now my boiler is working and I have heating again. Thank you Sherry and Sachin for helping me today Would definitely recommend this company
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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