The Heat Source Lincolnshire Limited t/a the Heat Source

Andrew Pilbeam

last month

Multiple attempts to contact via email and via their website contact form and no response :

Steve Hame

5 months ago

Having spent a small fortune with Grahame at THE HEAT SOURCE, Over several years starting with a full SolarEdge, Solar Panel and inverter system on my garage around £7000.00 Then moved on to a massive investment for us with a Mitsubishi Ecodan Air Source Heat Pump plus full underfloor heating system through out our bungalow around £23000.00 Plus underfloor system to a large kitchen extension around £4000.00 Total spend with his company in Excess of £34000.00 When he completed the work I nearly had to beg him to remove all the old heating pipe work as I wanted only the new current pipe work left in the loft ! But then couldn't believe how he left the new pipe work he installed, it was not insulated all his new pipe work in the loft and anywhere else, that was down to me to complete insulation, the only pipe work he insolated on the full installation was the incoming and outgoing main feeds from the air source heat pump into the Bungalow. All is very good while he's selling you his equipment and giving you the talk about how good he is and his company is !!! Until Things go wrong!! The Heating valves was wired to some of the wrong rooms cross wired to start with and wanted looking at this took a few months for him to come back and look and sort but did in the end .. Then we had trouble with the hot water that wouldn't get warm it took for ever to resolve, that was a simple valve in the end in the loft took another few weeks but he did sort in the end .. Then we had another heating issue that he didn't even come out to as he said or his wife said he's too busy and would advise getting some one else to sort which we did and got sorted .. Then one of the optimizers on the solar system went down causing one of our solar panels to not work he was informed straight away that was August and that was finally resolved the following June by a roofer I had at my house doing some roofing work for me .. Then lastly the inverter on my Solar system started to fault I contacted THE HEAT SOURCE again and was advised to get in touch with SolarEdge as they are far to busy to even come and look never mind sort, luckily I knew somebody who could sort this out and contacted SolarEdge myself and with my own engineer the issue has now been resolved .. Bearing in mind I was sold the solar system by Grahame saying that its all monitored remotely on phones etc. and any issues we had he would let us know immediately as he keeps an eye on things which is totally a lie. 1st issue Optimizer nearly a year and he didn't resolve, 2nd issue Inverter 10 weeks and he didn't resolve .. Please think hard before you commit to Grahame at THE HEAT SOURCE as he will happily give the sales man talk and take your hard earned cash but you will struggle to get him back if you have issues .. I must of rang him and his wife dozens of times and got numerous excuses but the latest is Grahame is very busy “he's on the tools” not much help that comment when you have no heating or hot water .. But would just like to say SolarEdge have been very helpful with my issues helping to resolve them would recommend them just not the installer ..

PK

2 years ago

We needed a new boiler and THS Ltd were competitively priced against 3 other companies. Not the cheapest nor the dearest. We went with THS Ltd because of their detailed explanation of what they would do and their approachable manner (I ask a lot of questions !) I have to say that their workmanship, cleanliness and attitude were all great. I would have no hesitation in using them again or recommending them. Thank you Grahame and Ryan

Michael Godfrey

2 years ago

I have used Grahame at The Heatsource on a number of occasions over the last few years and his depth of knowledge and attention to detail are second to none!

Paul Nelson

2 years ago

Had been considering solar panels for a few years but was unsure if it would be cost effective. The folks at heat source told us exactly the costs and how much we will save in the longrun. Now that panels are far better than 10 years ago we have many days where we are totally off the grid. Thank you heat source for everything, you guys rock.