A R Evans Plumbing & Heating Ltd

We have used AR Evans for many, many years now and cannot rate them highly enough. Whilst the cold snap took hold, our Boiler decided to play games with us, leaving us with no hot water or heat. One call to the lovely people at AR Evans and Tom was round same day to fix said boiler. Five star throughout from calling Caroline to once again having a warm house, faultless service. Thanks again for helping us when we really needed it!

This company is amazing! From the lovely ladies in the office (Kerry and Caroline) who were so helpful when my boiler leaked so much water, to Tom who I spoke to and then saw when he did the measurements for a new boiler. We then decided to ask the company to change our radiators too and although we didn't meet him Jeremy did the work and left the place spotlessly clean. They were great in working around my work hours and finding a solution between us. The job was finished a day earlier than expected and I really can't thank them enough for everything.

The plumber arrived late and was unapologetic. He seemed to be dragging out the job, returning to his van several times. He complained about his earlier customer which was inappropriate. He didn’t seal the sink edge properly and then I later discovered that the hot and cold taps had been plumbed back to front! This was the last straw and very disappointing as the firm had come highly recommended by a friend. When I rang the company to complain there was no immediate apology but a senior member of the company was quick to respond a couple of days later and did apologise for the inconvenience and completed the job in a very short time. For the same cost another plumber quoted the same price to include disposal of the old sink. Even though they were aware that I had a problem with disposal of the old sink this was not offered as a gesture of goodwill. A better focus on customer care would certainly raise their game.

Great firm - Jeremy is amazing: so polite, professional and respectful. Highly recommended - they changed the four water tanks in our building this week.

Great service from Alan and his staff. We have just had our ensuite fitted with a shiny new shower and retiled. The work done was to the highest standard. Special mention for Chris the plumber and Steve the tiler. The work was completed on schedule, and for the price quoted originally by Alan. All left beautifully cleaned and tidied as well