Paynes Heating and Plumbing Services Ltd

We had Paynes fit a complete solar and battery system in Feb 2025 so it has been running for a year now. We were extremely happy with the service they provided both pre, during and post the install. They produced a comprehensive proposal pack and walked us through every aspect of the system and install. The installation team were also really good and it all went off with out a hitch. They also made sure we were connected to the relevant monitoring apps and walked us through how to use them. Very happy with the whole process and very happy with how the system has performed over the last year.

I have always been very pleased with Paynes. They fitted my latest boiler about 7 years ago and since then have serviced it yearly. There’s never any drama, they arrive on time, do what they’re supposed to and that’s all anyone could ask for. Price wise, I found them extremely competitive at the time I required a new boiler, compared to others in their field and would recommend if you’re within their area.

Last week, I had to have a boiler replacement and replacement of the flue pipes. Warren came out on the Wednesday and finished on the Friday in which he stayed much later than his shift was meant to last for, as well as arriving 20 minutes early in the morning. He fitted the boiler and new pipes incredibly well, placed it tight in the corner so it didn't take up too much space in my living room and he did such a neat job! Today, Richard came out to box the boiler in and he also did a great job! Both men were very polite, friendly and comfortable to be around and I'm incredibly happy with the work they both carried out. After reading the reviews, I was worried, but I feel incredibly lucky I was visited and serviced by 2 very lovely gentlemen who care so much about their work.

Our central heating failed on New Years Day. Paynes arrived the following morning (Friday) to assess the problem & ordered all the parts. On Monday George, ably assisted by Freddie, fixed our heating. They were hard working and we are very pleased with Paynes.

Excellent service. George, who came to service my oil boiler was very friendly and courteous. He did a good job as well. I’m always pleased with whoever comes to service my boiler. The only thing I would say is the person who answers the phone when I make an appointment isn’t always very polite. I’m hard of hearing and struggle on the phone so I think allowances should be made.