Eco NRG Ltd

Unfortunately we have had a very poor experience with Econrg during our new-build. Our PV/ASHP/battery system didn’t work correctly for over a year (still unsure if it’s working now! Our App hasn’t worked for 11 months, which they’re ignoring) resulting in daily electricity charges of £20 per day- Not very ‘eco’. Eco never acknowledged there was a problem, but funnily enough after a technicians last visit, it seemed to miraculously work. They seem to lack the understanding of how multiple complex systems work, and are unable to identify problems. They ignore emails, turn up late for visits and are arrogant. More interested in installing the systems, and that’s it! No support or interest if there’s a problem. Not once has anyone checked in to see if our system is working correctly. I’d avoid at all costs! And avoid ASHP’s too.

Eco NRG worked with our roofers to fit an in roof PV system with battery and hot water diverter system. Nick was very happy to come out to discuss our needs and undertook the required survey and offered clear, sensible advice. Overall quote was well priced for the work we wanted doing compared to other quotes and they had a good working relationship with the roofing company. Fitting day went very well, with 3 staff working as a good team to get the system fully fitted within the day, leaving us with an excellent system that we are very happy with. Minor errors on handover paperwork, but they were happy to resolve quickly. Thanks EcoNRG!

Good advice and competitive quote for solar, battery and hot water boost. Fitted in around our unreliable roofer. Polite staff and tidy job. Delighted with the results.

We looked to install a solar system with battery storage onto a new property in Cornwall. Contacted a number of other solar providers that were just not as efficient nor as professional as ECO NRG. They have a great team from the level of detail in the quote to the advice offered on best solutions plus the installation and after sales care. Everything went to plan and on time to deliver a very satisfactory result. Would happily recommend to anyone and will use again for future requirements. If you have a need , give them a call you won't be disappointed..

Investing this sort of installation is a big commitment. Looking at Trustpilot and Google reviews made me initially cautious about employing EcoNRG but fortunately a workmate was able to give a first-hand recommendation. So, I took the plunge and I'm very glad I did! I was quoted for 13 panels, battery system and hot water booster. A reassuring start to the process was that the 25% deposit I paid was held in a special independent scheme. It meant that if EcoNRG went bust, I would get my money back. About 6 months later, they installed 14 PVs (I requested an extra one during the install) and here I am, nearly two months on enjoying the benefits. The scaffolders and installers were all very pleasant, neat and tidy. They took care to ensure all the wiring, inverter, battery, etc. were installed with the lowest aesthetical impact reasonably possible. Knowing how much the cost of materials and plant have increased over the last year, I was REALLY impressed they kept to budget, even for the additional PV I requested. A minor delay occurred because of snow the week before and I had to change some time off, but they did try very hard to fit the new dates around my availability. This included asking another customer if they would swap a day with me so I could attend a funeral. I'll never know who that other customer was but if you read this - THANK YOU. There was a minor hiccup regarding the wiring for the hot water booster, but this was quickly resolved and fixed, with good will. In fact, I always found they responded to a query reasonably quickly and they posted all the commissioning certificates, guarantees and assurances to me within a few days of job completion. I was happy to pay my final invoice. One thing I wish I had done is to get a smart meter installed and ready before the work took place rather than after but that's nothing to do with EcoNRG. The app provided enables you to monitor the system in quite some detail and is worth getting to know. Be warned, you'll find you can't help sneaking a look several times a day! In summary: Deposit held securely Honoured quotation Installed about 2 months after their initial estimated date Installation went smoothly Operatives took care at every stage Office staff helpful and pleasant Minor hiccup dealt with efficiently Did what they could when weather caused minor delay All documentation received promptly Pleased with workmanship and installation Appears to be working correctly Happy to rate 5*