Ferbie Plumbing & Heating

David from Ferrie came to look at our Rayburn oil fired boiler system. We've had persistent issues since we moved into the property culminating in no heating or hot water. David methodically tried everything and thankfully with his logic (and sunny personality) he managed to fix what previous engineers (not from Ferrie) could neither diagnose nor fix... Absolutely delighted with the speed of the call out and the way in which David operated. Would highly recommend 👌

They came to do an annual service to our oil boiler and as we had never used an oli system in our lives, Walter helped us by showing us how to use the system , how all controls work , how to set the boiler controls. advice on our very old oil tank , radiator controls . He went out of his way to help us . BIG Thank you to Walter and Angus . AND following your advice, within 24 hours we have a new tank fitted and old tank taken away and oil on the way in a couple of days . A truely amazing business with great customer service .

Recently had a central heating boiler breakdown on a Friday evening. The service from Angus was excellent, in that the fault was diagnosed early the following day. The replacement part was collected and installed later the same day. Everything working within 24 hours. A great job done. Thank you.

We have had them out 3 times in the last month the first time that we were charged for the problem hadn’t been fixed. We were quoted £150 for one job and £60 for the next. When we got the bill it was almost double this. We understand a quote is just an estimate but this was ridiculous. I questioned why and was told more things needed fixed however none of these were mentioned when they looked at our boiler previously including the day before. We were also not consulted before they were changed, his response was pay now or I will take the bits back out. I told him what we were quoted and he just said I’m the boss and that’s what it costs. Despite being 9pm and in the countryside he demanded that my mum pay there and then. So she had to do a bank transfer over the phone. As there was no ATM nearby and she didn’t have a cheque book. We paid in full for the work done. But we were certainly not happy with the service and wouldn’t recommend them.

Our boiler was serviced and left with a job outstanding. Tried contacting them to come back and finally fix the job when suddenly the boiler completely breaks down. They then refused to return our phone calls. Absolutely terrible service, you would think they would like returning customers and good reviews but apparently not!